Customer Service Representative

1 month ago

Williston, United States American Family Insurance Full time
Job DescriptionJob Description

Are you looking for an opportunity to put your skills to better use?

American Family Insurance in WILLISTON, North Dakota, is looking for a positive, enthusiastic individual to join our outstanding team as a Full or Part time Insurance Customer Service Representative. You will be using your professional demeanor, willingness to learn, and excellent communication skills to service new and existing accounts to achieve agency sales goals and service standards. Whether you have experience in the insurance industry or are looking to start down a new career path, this is the place for you.

If you have proven your customer service and communication skills in another industry and are ready to learn and grow, we can teach you everything you need to know about insurance. We will even pay for you to get your insurance license.


Are you a Licensed Insurance Customer Service Representative? Amazing

If you are an experienced insurance customer service representative looking for a new opportunity, this is the place for you. You will also benefit from additional training and development opportunities, making this the perfect opportunity to transfer your skills to our agency and grow your skills. We know you will be committed to providing the best possible service to our awesome clients.

If you are enthusiastic, willing to learn, and ready to provide an amazing experience for each of your clients, this is the role for you. Apply today


Benefits

Annual Base Salary Based on Experience

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities


Responsibilities

Meet new business production goals and objectives as established.

Develop ongoing networking relationships with Real Estate Agents, Mortgage Lenders, Title Companies, Auto Dealers, etc.

Process customer policy change requests.

Secure all Trailing Documents from customers.

Handle all incoming claim calls from customers and follow-up.

Immediately greet all customers, entering the office, in a friendly and helpful manner.

Take premium payments from customers.

Ask each customer for referrals and explain our referral program.

Treat each customer contact as a cross and up-sell opportunity including financial products.

Verify phone numbers, addresses and email addresses with each customer contact and update customer information.

Return all phone messages promptly.

Share training and education knowledge and expertise with team members.

Thoroughly understand and follow all underwriting, rating and compliance requirements.

Maintain knowledge of new products and services.

Prospecting and generating new business through leads & referral sources.

Generating insurance quotes.

Provide exceptional customer service and support.

Be outstanding at relationship building.

Develop and maintain client relationships.

Cold call, direct email and perform other lead generation activities.

Obtain prospects information such as name, address, vehicle information and enter into quote sheets.

Informs customers of promotions and new or upgraded products using prepared scripts.

Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.

Maintains phone time or sales quotas as determined by management.

Contact businesses and private individuals by telephone to promote products, services and/or referral programs.

Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.

Grow sales revenue by utilizing phone, email and potential client lists.

Provides on-going support to insurance clients as needed.

Prospects for new business by following sales leads generated from referrals, networking, marketing, cold-calling, and lead databases.

Presents and explains insurance policy options based upon prospective client needs and their personal goals.

Provide customers with additional information about new products and services.

Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.

Work independently and as part of a team.

Stay up-to-date on industry market trends and best practices.

Assess and identify the wants and needs of your customer(s) over the phone.

Attend industry events to network and build relationships.

Develop and implement new marketing and sales strategies.

Participate in regular team meetings and brainstorming sessions.

Attend training and continuing education courses.

Handle customer renewals.


Requirements

Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.

Follow through and exceed current and prospective client expectations.

Great Customer Service Skills.

Strong work ethic and leadership skills.

Driven and goal-oriented individual.

No insurance experience required but must be willing to learn

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