Front Desk Agent
2 weeks ago
- Checking guests in and out, and making and managing reservations using Opera Cloud PMS, following all provided SOPs for service and billing
- Respond to inquiries for bookings and information via phone and email
- Maintain thorough and up-to-date knowledge of property, local area, and all events and offerings
- Escorting guests and luggage from main reception area to their cabin or guestroom via hotel transportation, and providing an inviting and accurate orientation to the property
- Fielding and handling all guest requests in a warm and courteous manner to ensure guest satisfaction
- Working in a (stunning) countryside environment that requires time outdoors, year-round
- Safely and competently assisting with vehicles, parking, and guest transport throughout the property
- Maintain organization and distribution of guest amenities and rental equipment
- Operate and assist guests with in-room and common area fireplaces and outdoor firepits
- Communicate effectively with housekeeping team regarding guest requests and daily needs.
- Strong organizational, communication, and interpersonal skills
- Unwavering attention to guest satisfaction and property details
- Ability and willingness to work on your feet, spend time outdoors, and lift 30+ pounds
- Weekend and holiday availability
- Must be able to safely operate a company vehicle or golf cart
- Reliable personal transportation
- Computer literacy- Windows, Microsoft Office, Google Suite; experience with OPERA Cloud Hotel PMS a very strong plus
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