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Guest Service Agent

2 months ago

Canonsburg, United States StepStone Hospitality Inc. Part time
Job DescriptionJob DescriptionDescription:

Part time Front Desk Agent

Canonsburg, PA

Description

We are currently seeking a Part time Front Desk Agent for our Southpointe location, Canonsburg, PA

Scheduled hours will vary weekly between Monday-Sunday. Evening shift, weekends, and holidays are required.

The responsibilities of the Front Desk Agent include but are not limited to:

  • Register and assign rooms to guests.
  • Issue room key and escort instructions to Guest Service Agent or directly to guest.
  • Sort, and track incoming mail and messages.
  • Transmit and receive messages using all communication avenues.
  • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
  • Keep record of room availability and rate.
  • Compute bill, collect payment, and make change for guests.
  • Make, confirm, and cancel reservations via all communication avenues.
  • Post charges such as room, food and marketplace.
  • Ability to accurately use various office software.
  • Have a full working knowledge and expertise of each shift including night audit.

Relevant work experience will contribute to your appeal as a candidate. Demonstrating a natural aptitude for the tasks outlined above in conjunction with values that align with ours are the primary drivers of our hiring decisions. Candidates must be professional, energetic, and have a customer service background.


Requirements:

Requirements:

  • Works to resolve disagreements and is respectful of peers and guests.
  • Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
  • Pushing, bending, stooping, upward reaching, manual dexterity.
  • Standing for all periods of time
  • Must be flexible with schedule and adjust to business needs.