Patient Care Coordinator

4 weeks ago

Pittsburgh, United States North Pittsburgh Oral Surgery Full time
Job DescriptionJob DescriptionDescription:

Job Summary

Patient Care Coordinators handle the clinic's clerical responsibilities of patient care. They present themselves as professionals while carrying out these duties. A Patient Care Coordinator's image and presentation to patients are a reflection both on the doctors and on our Practice. Through teamwork, patient care coordinators keep the office flow moving in a smooth and efficient manner, while maintaining a positive, respectful, and caring attitude toward patients, doctors and co-workers.


Patient Care Coordinators should have excellent communication and organizational skills, be level-headed, dependable, courteous, compassionate, able to multitask, receptive to new ideas, ability to prioritize, self-motivator, good math and windows-based computer skills, problem solving abilities, and willing to take initiative.


Essential Functions/Responsibilities:

All shall be performed in accordance with OSHA, DEA, HIPAA, and NPOS guidelines and expectations.

  • Promptly and energetically greet all incoming patients and visitors
  • Answer phones promptly, with a smile, assist caller or take messages and relay to appropriate persons.
  • Schedule appointments
  • Review patient registration information for accuracy and thoroughness
  • Copy insurance card and drivers' licenses, get signature on consent, financial, and HIPAA forms, and set up charts
  • Input patient demographics into the computer
  • Note any health conditions on patient's file and in system
  • See that there is a current completed verification form for all patients
  • Collect estimated payments and co-pays from all patients at time of appointment
  • Prepare and update charts for established scheduled patients
  • When appropriate, give patients information on Care Credit options
  • Keep patients informed when schedule is running late
  • Answer basic clinical questions for patients
  • Along with surgical assistants, keep Doctors informed of any schedule changes
  • Evaluate the Appointment Schedule daily for accuracy and efficiency; make schedule changes as necessary
  • Confirm patient appointments prior to the appointment day
  • Check and straighten reception area and bathroom at end of morning and afternoon
  • Transfer to and request charts from other clinics, as necessary
  • Daily empty and distribute items from incoming couriers and prepare outgoing couriers
  • Evaluate charts for following day's patients
  • Promptly file charts and paperwork
  • Duplicate x-rays; return to referring doctor and/or give to business office if needed for insurance claims
  • Send treatment letters and referral forms to referring doctors
  • Daily turn on/off equipment
  • Be able to operate all front office equipment
  • Travel to other offices, as needed
  • Inventory office supplies and reorder through the Patient Care Coordinator Manager
  • Keep work areas clean and neat
  • Know and be able to implement emergency management protocols
  • Inform Patient Care Coordinator Manager of any staff or patient issues, concerns, or conflicts
  • Be proficient in the use of the Practice Management software system
  • Have a working knowledge of dental/medical terminology
  • Have a working knowledge of insurance participation and verification,
  • Be accurate in all computer input
  • Be willing to help with any additional tasks as designated by the managers or Doctors
  • When clerical responsibilities are complete, assist co-worker


Requirements:
  • Positive outlook with a professional demeanor.
  • Desire to deliver first class customer service and go above and beyond to serve our patients.
  • Ability to multitask while demonstrating accuracy and attention to detail.
  • Minimum of one year of experience in a customer service role; healthcare setting preferred.

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