Customer Service Representative

2 months ago

Orlando, United States Allen Lund Company, LLC Full time
Job DescriptionJob Description

Our Story 

With $1,000 in his pocket, Allen Lund made the brave decision to start his own transportation brokerage company. It was 1976, when Allen Lund Company formally opened the first office in Los Angeles. Now, we have 38 offices and continue to grow

We are always looking for exceptional people to join our fast paced, challenging, team-oriented work environment. Our culture fosters personal growth and commitment both in and out of the office. Our diverse workforce is key in delivering outstanding customer service and our commitment to our industry are main components of our unmatched reputation. We hold true the value of hiring, developing and retaining the best employees in the industry. Our management provides an open and innovative environment that promotes professional and personal growth. This is why one half of our employees have been with ALC for over 10 years 

Why we’re Awesome

  • Inclusive company culture
  • Training and Development
  • Competitive Compensation
  • Unparalleled Benefits & Wellness (we mean really good)
  • 401k with a generous match
  • Career Growth Opportunities
  • Transfer Opportunities
  • Share in Company ownership
  • Employee Recognition program

We are looking for a Customer Service Representative  to join our team  The Customer Service Representatives are the middlemen that bring the office and our customer together to move the truckload and LTL volumes of dry, refrigerated and flatbed cargo.  If this is you– let’s talk.

 You will 

  • Manage and distribute produce EDI loads to various offices
  • Manage and distribute produce manual tenders to various offices
  • Provide daily service reports
  • Manage and update the DSR for problem loads company-wide
  • Communicate with traffic departments on daily issues
  • Coordinate bidding on off contract with value-added service
  • Maintain and increase ALC’s image and reliability with customers

Rate Negotiation

  • With management approval and oversight, determine a “fair” price to charge the customer.

Loading Procedures

  • Communicate product compatibility and shipping requirements for dry loads and temperature
  • requirements and maintenance when handling produce loads with management oversight.

Load Routing

  • Coordinate optimal loading and delivery patterns and times utilizing management insight in order to
  • minimize time and miles traveled with regards to the customer, advising if a load is manageable.



 

Skills and Experience

  • Self-motivated, enthusiastic team player who excels in a fast-paced environment
  • Experience in Freight Brokerage/customer service is a plus
  • Excellent and effective communication skills 
  • Strong customer service orientation and excellent work ethic
  • Ability to quickly process information and make decisions
  • Effective negotiation and problem-solving skills, and ability to handle conflict
  • Excellent time-management skills with the ability to multitask
  • Highly organized and detail-oriented
  • Ability to work well under pressure in a fast-paced environment



 

Join us in making a difference Allen Lund Company is an equal opportunity employer, dedicated to diversity.

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