Field Service Technician

4 weeks ago

Saint Louis, United States Diamond Game Full time
Job DescriptionJob Description

WHY DIAMOND GAME?

When you work at Diamond Game you are part of a diverse, forward thinking, technology focused gaming organization. Diamond Game employees work alongside one another as part of an engaged team, making contributions at all levels to ensure the highest quality and standards.

As a Diamond Game employee, you are afforded growth opportunities, career mentoring and valuable work experience. Diamond Game appreciates and encourages growth within the organization, knowing it's our talent that keeps us moving forward.

Career development, a robust benefit package, work-life balance and an inclusive culture are all part of a complete and rewarding employee experience at Diamond Game.

Diamond Game designs, produces, and services electronic pull-tab games, gaming systems, and tickets for charitable gaming and lottery markets. Established in 1994, Diamond Game is proud to be a subsidiary of Pollard Banknote Limited and a sister company of Pollard Games, Inc DBA American Games and International Gamco.

Our mission is to develop and provide innovative gaming solutions to charitable gaming and lottery markets while providing players with thrilling gaming experiences. We always put customers first by providing consistent service and unique products that outperform our competitors. We foster a work environment for employees that encourages teamwork, imagination and continuous improvement. We are proud that our products positively impact many charitable communities across North America.

Our Core Values are: Be a Team Player; Have a Game Plan; Be Reliable; Be a Game Changer; Play Fair; Be a Pro; and Have Fun


Position Summary

Field Service Technicians at Diamond Game are first and foremost customer service ambassadors, not only by providing excellent service and support for the products, but also by delivering the desired customer service experience. The role of Field Service Technician is a technical, customer-centric position focused on preparation, installation, troubleshooting, repair, preventative maintenance, and Tier 1 customer support for Diamond Game's lottery electronic and physical ticket dispensers as well as associated equipment.

Located in St. Louis MO this position may require a significant amount of travel during the assigned work week with the occasional overnight stay; technician van will be assigned. Candidate must have a clean driving and criminal record and be comfortable driving long distances in varied weather conditions.


Essential Duties and Responsibilities

  • Act as the first line of support for Tier 1 customer requests. Interact with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service;
  • Logging call information, as well as resolving, transferring, or escalating Tier 1 support requests as necessary;
  • Ensure that appropriate actions are taken to resolve customer problems and concerns;
  • Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments;
  • Perform diagnostic checks, maintenance and repairs to all Diamond Game equipment;
  • Perform activities and provide support to ensure defined service level agreement timelines are met;
  • Plan, schedule, and perform preventive maintenance on lottery machines (clean, tighten loose hardware and secure loose wiring);
  • Perform all tasks necessary to complete the installation of equipment and software during upgrades and installs;
  • Record maintenance and repair actions in approved reporting software, accurately and within defined timeframes;
  • Adhere to jurisdictional regulations regarding the proper handling of upgrades and maintenance for gaming equipment;
  • Communicate and report to management and other departments within Diamond Game on the status of assigned activities ;
  • Gather and record detailed information and reports on issues reported by the customers or otherwise identified at customer sites;
  • Assist Technical Services and Infrastructure team members for basic repair and maintenance to associated equipment such as payout stations, cabling, switches, and servers;
  • Report on work orders and other assigned tasks daily;
  • Be part of monthly on-call technical service rotation;
  • Performs other duties and tasks as requested and required by management.

Education & Experience Requirements

  • High School diploma or equivalent
  • 2+ years technical/electrical experience or technical degree/certification, preferred but not required.
  • Customer service or sales background preferred.
  • Qualified to operate a motor vehicle and possess a valid driver's license.
  • Microsoft Office Suite (Word, Excel, Outlook).
  • Knowledge of Microsoft Navision, helpful but not required.

Knowledge and Abilities Requirements

  • Associate will be required to undergo state and federal background checks for gaming licenses and/or approval by Lottery to work on gaming products in the jurisdiction.
  • Knowledge and adherence to essential safety standards.
  • Basic technical/electronic maintenance and troubleshooting skills.
  • Attention to detail, competent interpersonal, oral and written communication skills.
  • Planning, organizational skills, adaptability.
  • Ability to work with minimal supervision as well as in a team environment.
  • Ability to work varied shifts and overtime as required.

Benefits

  • Medical, Dental, Vision
  • 401k with company match
  • Profit Sharing
  • Paid Vacation
  • Employee Referral Program
  • Tuition Reimbursement
  • Employee Assistance Program

Work Environment

The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Work is often performed in a bar or fraternal club setting in a predetermined geographical area.
  • Bars are often busy and loud, especially during peak hours.
  • The work environment can be noisy due to music, conversations and other sounds.



We thank all that apply; however only the most qualified candidates selected for an interview will be contacted. Employment is contingent upon a satisfactory response from a Background Screening (Criminal History Search and Drug Test).

Diamond Game Enterprises, a subsidiary of Pollard Banknote Limited provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

To ALL Recruitment Agencies: We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.


  • Field Service Technician/ Industrial Mechanic

    1 day ago

    Saint Louis, United States Triad Service Center Full time

    Job DescriptionJob DescriptionTriad Service Center is seeking a qualified Field Technician for service and repair of light industrial equipment in the St Louis MO area. Equipment that is commonly worked on are floor scrubbers, sweepers, handicapped carts, checkout lanes, paint shakers and other commercial customer equipment found in large retail /...

  • Field Service Technician

    2 weeks ago

    Saint Louis, United States Ronnoco Coffee LLC Full time

    Job DescriptionJob DescriptionRonnoco Beverage Solutions, a leading supplier of specialty coffee, is looking for a Field Service Technician to join our team in St. Louis. The Field Service Technician will be responsible for driving to customer locations and the installation, maintenance, preventive maintenance, and repair of beverage equipment at customer...

  • Field Service Technician

    1 month ago

    Saint Louis, United States Bitrode Corporation Full time

    Job DescriptionJob DescriptionBitrode Corporation in St. Louis (South County) area is looking to hire a full-time Field Service Technician. Do you have training/education in electrical engineering? Do you want to work in a clean, well lit, climate-controlled environment? Do you like to travel and solve problems for customers? Would you like to work for a...

  • Field Service Technician

    4 weeks ago

    Saint Louis, United States Bitrode Corporation Full time

    Job DescriptionJob DescriptionBitrode Corporation in St. Louis (South County) area is looking to hire a full-time Field Service Technician. Do you have training/education in electrical engineering? Do you want to work in a clean, well lit, climate-controlled environment? Do you like to travel and solve problems for customers? Would you like to work for a...

  • Computer Field Service Technician

    2 weeks ago

    Saint Louis, United States VorTek Systems Full time

    Job DescriptionJob DescriptionComputer Field Service TechnicianJob DescriptionOur computer technicians play a vital role in providing superior hardware focused field service support to both residential and commercial customers of major PC manufacturers. The best field technicians are independent self-starters who have the drive, technical aptitude, and...

  • Commercial Field Service Technician

    2 weeks ago

    Saint Louis, United States General Parts, LLC Full time

    Job DescriptionJob Description      Now Hiring: Experienced Field Service Technician        Up to $6,000 Sign-On Bonus for Experienced Candidates!      Are you a skilled and motivated technician looking for a stable career with a top-notch company? Join our team at General Parts, where you'll play a crucial role as a Field Service...

  • Field Services Technician

    1 month ago

    Saint Louis, United States OWL Services Full time

    Job DescriptionJob DescriptionWho We AreOWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S.With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform...

  • Field Services Technician

    4 weeks ago

    Saint Louis, United States OWL Services Full time

    Job DescriptionJob DescriptionWho We AreOWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S.With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform...

  • Field Service Technician

    4 weeks ago

    Saint Louis, United States Technical Safety Services Full time

    Job DescriptionJob DescriptionWho are we?Technical Safety Services (TSS) is a leading laboratory service provider with locations across the United States. Our customers include leading life sciences and healthcare companies and renowned research institutions. We are rapidly growing and looking for additional passionate and talented employees to join our team...

  • Field Service Technician

    1 month ago

    Saint Louis, United States Technical Safety Services Full time

    Job DescriptionJob DescriptionWho are we?Technical Safety Services (TSS) is a leading laboratory service provider with locations across the United States. Our customers include leading life sciences and healthcare companies and renowned research institutions. We are rapidly growing and looking for additional passionate and talented employees to join our team...

  • Field Services Technician

    2 months ago

    Saint Louis, United States Heubel Shaw Full time

    Job DescriptionJob DescriptionWith over 100 years of combined expertise, Heubel Shaw develops and deploys custom material handling solutions for the world's most trusted companies. As a certified Raymond dealer, we offer new and pre-owned lift trucks and forklifts, parts, storage solutions, integrated systems, fleet management and other services to...

  • Field Services Technician

    4 weeks ago

    Saint Louis, United States Heubel Shaw Full time

    Job DescriptionJob DescriptionWith over 100 years of combined expertise, Heubel Shaw develops and deploys custom material handling solutions for the world's most trusted companies. As a certified Raymond dealer, we offer new and pre-owned lift trucks and forklifts, parts, storage solutions, integrated systems, fleet management and other services to...

  • IT Field Technician

    2 months ago

    Saint Louis, United States Bear Techs, LLC Full time

    Job DescriptionJob DescriptionBEARtechs is seeking computer hardware and low voltage cabling techs to service businesses in the Saint Louis area.We are seeking a highly motivated and skilled IT Field Technician to join our team. The ideal candidate will have a strong background in information technology, with a focus on troubleshooting and resolving...

  • IT Field Technician

    4 weeks ago

    Saint Louis, United States Bear Techs, LLC Full time

    Job DescriptionJob DescriptionBEARtechs is seeking computer hardware and low voltage cabling techs to service businesses in the Saint Louis area.We are seeking a highly motivated and skilled IT Field Technician to join our team. The ideal candidate will have a strong background in information technology, with a focus on troubleshooting and resolving...

  • ATM Field Service Technician

    1 month ago

    Saint Louis, United States Cennox Full time

    Job DescriptionJob DescriptionCennox is looking for a full-time, enthusiastic, results-driven, and forward-thinking ATM Field Service Technician to join our amazing culture. In this role, you will troubleshoot, repair, and perform preventive maintenance on ATM's, Cash Recyclers, and other financial devices. If you are mechanically gifted with a talent to...

  • ATM Field Service Technician

    4 weeks ago

    Saint Louis, United States Cennox Full time

    Job DescriptionJob DescriptionCennox is looking for a full-time, enthusiastic, results-driven, and forward-thinking ATM Field Service Technician to join our amazing culture. In this role, you will troubleshoot, repair, and perform preventive maintenance on ATM's, Cash Recyclers, and other financial devices. If you are mechanically gifted with a talent to...

  • Traveling HVAC Field Service Technician

    4 weeks ago

    Saint Louis, United States Melink Corporation Full time

    Job DescriptionJob Description100% NATIONAL TRAVEL (MON-FRI)Company Vehicle/Tools Provided, Company Credit Card for Travel Expenses, Paid Travel/ Training, Achieve Professional Certifications (NEBB), Cell Phone/ Daily Food Allowance, Employee Owned Company- ESOP, Training/ Retention Bonuses, Weekends off, Hotel & Airfare Points are Yours to Keep!The HVAC...

  • Field Service Crane Technician

    4 weeks ago

    Saint Louis, United States Talent Strategy Full time

    Job DescriptionJob DescriptionPosition: Field Service Overhead Crane TechnicianPay: $27hr.-$40hr.Shift: 1st, with OT and with occasional weekends (take home company vehicle provided)Location: St Louis, MO (2/3-hour travel radius)Required: 3+ years’ working on overhead crane systems.Job Preference:Electrical knowledge: experience with low voltage, high...

  • Field Service Crane Technician

    4 weeks ago

    Saint Louis, United States Talent Strategy Full time

    Job DescriptionJob DescriptionPosition: Field Service Overhead Crane TechnicianPay: $27hr.-$40hr.Shift: 1st, with OT and with occasional weekends (take home company vehicle provided)Location: St Louis, MO (2/3-hour travel radius)Required: 3+ years’ working on overhead crane systems.Job Preference:Electrical knowledge: experience with low voltage, high...

  • Field Service Technician

    1 week ago

    St Louis, Missouri, United States Ronnoco Coffee LLC Full time

    Job DescriptionJob DescriptionRonnoco Beverage Solutions, a leading supplier of specialty coffee, is looking for a Field Service Technician to join our team in St. Louis. The Field Service Technician will be responsible for driving to customer locations and the installation, maintenance, preventive maintenance, and repair of beverage equipment at customer...