Dog Handler

Job Summary

The Dog Handler is responsible for the supervision, control, and management of daycare/boarding dogs and ensuring the safety of the playgroup. The Dog Handler may also be assigned care of other animals lodging at the facility. Additionally, Dog Handlers are responsible for the maintenance and cleaning of the play area as well as other areas of the facility as assigned, the feeding of dogs in our care. Dog Handlers works under the supervision of the Shift Leader on duty.

Essential Duties and Responsibilities:

·       Conferring with dog owners to determine the type of service they are receiving for the day.

·       Keeping the play area clean and poop free.

·       Sweeping, vacuuming, mopping, and sanitizing kennels and kennel equipment.

·       Disinfect facility and yards.

·       Wash and clean kennels and crates.

·       Maintain a clean and well-kept facility. 

·       Monitor social play during group play sessions.

·       Learn names and common behaviors of each dog and manage them accordingly.

·       Use basic obedience commands for manners, reminders, and dog handling.

·       Detect and discourage overly excited, aggressive, or inappropriate behavior.

·       Ensure dogs are safe when exercising and/or socializing during playtime.

·       Report issues or bad behavior to Shift Leader/Kennel Supervisor.

·       Complete training in proper dog handling course (PackPro) as outlined in the employee manual and/or on the job training.

·       Reward dogs for good behavior.

·       Discourage jumping, pulling on leash, overly excited, barking, growling, aggression, etc.

·       Keep accurate records.

·       Feed dogs and keep them healthy.

·       Learn how to play with dogs in a way that stimulates them and be part of a fun, dynamic group of dogs. 

·       Complete other duties as assigned.

Essential Functions

·       Ability to use a PC, mobile device, and/or other electronics with our BFFE software systems.

·       Complete all resort housekeeping functions (i.e., dusting, sweeping, mopping, cleaning restrooms, emptying trash, cleaning kennels, sanitizing food bowls etc.).

·       Ability to multi-task in a fast-paced environment.

·       High energy, positive attitude, and excellent customer service skills.

·       Interact productively with co-workers and function well in a team environment.

·       Thorough understanding of company policies and practices.

Availability

·       Work weekends, evenings, and holidays; early morning and late evening shifts a possibility.

·       Holidays are mandatory.

·       Must be available with reliable transportation to work 5:00am-12:30pm and/or 1:30pm – 9:00pm Sunday – Monday

·       Must be flexible regarding shifts available o Must be able to work double shifts 7:00am -6:30pm when necessary.

·       Full time or part time.

Work Environment

While performing the duties of this job, the employee is regularly exposed to outside weather conditions for approximately 6+ hours per day year-round. The employee is frequently exposed to wet and/or humid conditions. The employee is occasionally exposed to fumes or airborne particles, extreme cold, extreme heat, and vibration. The noise level in the work environment is usually very loud. Proper PPE (Personal Protection Equipment) is available and provided by the facility as needed.

Physical/Mental Job Requirements

·       Must be able to stand and walk for prolonged periods without a break.

·       Able to lift 50-60 pounds daily.

·       Work with cleaning chemicals safely

·       Must have strong verbal communication with dogs and humans.

·       Must have strong written communication skills.

·       Must be able to hear to actively listen on both the telephone and in person.

·       Must be able to drive a personal vehicle to transport dogs in emergent situations.

·       Must be able to read and proofread.

·       Must be able to utilize a telephone and be in possession of good telephone communication skills.

·       Must be able to use the computer to communicate, input data.

·       Must be able to use a shovel, broom, and other tools to complete job requirements.

·       Ability to multitask.

·       Strong time management skills

·       Excellent customer service skills

·       Critical thinking skills

·       Ability to work under pressure.

·       Strong attention to details

·       Strong organizational skills

·       Strong ability to leverage technology.

·       Active listening skills

Minimum Requirements

·       High School Graduate or GED

·       Genuine care and concern for caring for dogs of all sizes and needs.

·       6 months of professional dog kennel experience is preferred.