Service BDC Associate

2 weeks ago


Fairfax, United States Sonic Automotive Full time
Job DescriptionJob DescriptionCompany Description

At BMW Fairfax, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

Purpose:

The Service BDC Associate is responsible for generating service appointments with customers that contact the dealership via the internet for service of new and/or pre-owned vehicles.  The BDC Internet Service Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner.  This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.  The service BDC associate will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

 

Duties and Responsibilities:

·       Respond to internet inquiries with courtesy, accuracy and professionalism.

·       Promptly and accurately enter all customer inquiry data into the CRM.

·       Generate service appointments.

·       Conduct phone surveys to assess customer preferences and quality of experience.

·       Effectively utilize lead management tools.

·       Compile all necessary reports, forms and other documentation on a timely basis.

·     Perform cashier duties as requested. 

·       Perform other job-related duties as assigned.

·       Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers. Coordinator

Qualifications

Qualifications:

 

·       Excellent verbal and written communication skills.

·       Strong MS Office Suite computer skills.

·       Ability to work independently and as part of a team in a fast-paced environment.

·       Ability to work in call center environment.

·       Strong organizational and time management skills.

·       Ability to read and comprehend rules, regulations, policies and procedures.



Additional Information

.It's time to make the most important move of your career.  From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.


  • Service BDC Associate

    Found in: Resume Library US A2 - 1 week ago


    Fairfax, Virginia, United States Sonic Automotive Full time

    Job Description Purpose: The Service BDC Associate is responsible for generating service appointments with customers that contact the dealership via the internet for service of new and/or pre-owned vehicles.  The BDC Internet Service Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and...

  • Executive Client Service Associate

    Found in: Talent US C2 - 1 week ago


    Fairfax, United States Edelman Financial Engines Full time

    Description Executive Client Service Associate (Fairfax, VA)  At Edelman Financial Engines (EFE), we believe everyone deserves to move their financial life forward!  We know that assets have the power to fund goals. Those numbers represent individual lifetimes filled with hard work and dreams for our clients and generations to follow. Our clients...

  • Sales and Service Associate

    Found in: Lensa US P 2 C2 - 6 days ago


    Fairfax, United States 24 Hour Fitness Full time

    **FULL-TIME** Part-time **LOCATION** 12300 Price Club Plaza Fairfax VA 22033 **Who we are** At 24 Hour Fitness, we are dedicated to our mission of creating a healthier, happier world. We are passionate about providing a fitness community that is accessible, affordable, and welcoming to everyone. We're on the hunt for team members who are committed to being...


  • Fairfax, United States 24 Hour Fitness Full time

    **FULL-TIME** Part-time **LOCATION** 12300 Price Club Plaza Fairfax VA 22033 **Who we are** At 24 Hour Fitness, we are dedicated to our mission of creating a healthier, happier world. We are passionate about providing a fitness community that is accessible, affordable, and welcoming to everyone. We're on the hunt for team members who are committed to being...

  • Sales & Customer Service Associate

    Found in: Resume Library US A2 - 1 week ago


    Fairfax, Virginia, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy Fairfax/Fair Lakes:12999 Fair Lakes Shopping Ctr Fairfax VA 22033  Do you have a passion for helping others? At the Massage Envy Fairfax/Fair Lakes  franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an...


  • Fairfax, United States VCA Animal Hospitals Full time

    We are seeking an experienced Client Service Representative, preferably someone who has worked in a veterinary hospital setting before, to join our team. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet...


  • Fairfax, United States Integrated Partners Full time

    The Operations Associate will organize and coordinate new business administration, procedures, and client service items in order to ensure organizational effectiveness and efficiency. You will support the COO in developing intra-office communication protocols and in streamlining administrative procedures. You will take part in the new client onboarding...

  • Retail Store Associate

    Found in: Lensa US P 2 C2 - 2 weeks ago


    Fairfax, United States Rowan Full time

    Rowan has completely reimagined the ear piercing experience and revolutionized the traditional mall-based model. All our piercings are performed exclusively by licensed Nurses. All of Rowan's products are hypoallergenic. Our priority is to offer a fun, celebratory, and safe piercing experience for everyone. When we say piercing for all, we mean it. Everybody...


  • Fairfax, United States Rowan Full time

    Rowan has completely reimagined the ear piercing experience and revolutionized the traditional mall-based model. All our piercings are performed exclusively by licensed Nurses. All of Rowan's products are hypoallergenic. Our priority is to offer a fun, celebratory, and safe piercing experience for everyone. When we say piercing for all, we mean it. Everybody...

  • Spa Associate

    1 week ago


    Fairfax, United States Hand & Stone - Fairfax Full time

    Job DescriptionJob DescriptionJob Description:Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 500 locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry.Hand and Stone Massage and Facial Spa, located in Hand &...


  • Fairfax, United States Inova Health System Full time

    The Patient Access Associate 1 is responsible for financial counseling and insurance verification, and notification to patients and/or guardians of financial responsibility. Identifies and communicates payer authorizations and referral requirements as required. Job Responsibilities Works independently to complete assignments without close supervision;...

  • Associate Director, Water Resources

    Found in: Talent US C2 - 1 week ago


    Fairfax, United States PRIME AE Group Full time

    PRIME AE Group, Inc. (), a multi-faceted and rapidly growing architectural and engineering firm with 20 office locations and over 475 employees throughout the Mid-Atlantic, Midwest, Southeast, and Northeast areas, is seeking a creative, highly talented  Associate Director – Water Resources  – to join the existing team at our Baltimore Maryland or...

  • Associate Attorney

    2 weeks ago


    Fairfax, United States Whitbeck Bennett PLLC Full time

    Job DescriptionJob DescriptionWhitbeck Bennett, PLLC, a national family law firm with six offices located in six  states is seeking a seeking an Associate Attorney in Fairfax. You can learn more about Whitbeck Bennett by visiting www.wblaws.com. The firm is seeking an experienced Family Law attorney with litigation experience, excellent people skills, and...


  • Fairfax, United States Inova Health System Full time

    The Patient Access Associate 2 admits and schedules patients, conducts insurance verifications, and provides financial counseling. Ensures patient safety by demonstrating effective problem solving and effective communication skills. Engages in active listening when dealing with a customer complaints.Job Responsibilities Expresses sincere concern and...

  • Patient Access Associate 2

    Found in: Talent US C2 - 1 week ago


    Fairfax, United States Inova Full time

    The Patient Access Associate 2 admits and schedules patients, conducts insurance verifications, and provides financial counseling. Ensures patient safety by demonstrating effective problem solving and effective communication skills. Engages in active listening when dealing with a customer complaints. Job Responsibilities   Expresses sincere concern...

  • Service Delivery Analyst

    Found in: Talent US C2 - 1 week ago


    Fairfax, United States CGI Full time

    Position Description: We are currently seeking a Service Delivery Analyst to join our successful Federal organization. You will support a dynamic, fast-paced project focused on improving the cyber security posture of civilian government agencies. The Service Delivery Analyst supports the Agency Managers in all aspects of the planning, implementation,...

  • Patient Access Associate 3- Gastro

    Found in: Talent US C2 - 1 week ago


    Fairfax, United States Inova Full time

    The Patient Access Associate 3 provides excellent service by identifying customer needs and fulfilling customer expectations. Performs assigned duties related to patient admissions while completing assigned activities related to patient scheduling for medical procedures. Verifies and enters insurance information and authorization/referral requirements into...

  • Patient Access Associate 3- Gastro

    Found in: Talent US C2 - 1 week ago


    Fairfax, United States Inova Full time

    The Patient Access Associate 3 provides excellent service by identifying customer needs and fulfilling customer expectations. Performs assigned duties related to patient admissions while completing assigned activities related to patient scheduling for medical procedures. Verifies and enters insurance information and authorization/referral requirements into...

  • Sales Associate

    Found in: Lensa US P 2 C2 - 1 week ago


    Fairfax Station, United States Spencer Gifts Full time

    Spencer's - JobID: J3S30664Y7BJ1SYDR9M [Retail Sales / Store Assocaite / Cashier] As a Sales Associate @ Spencer's, you'll: Maintain Guest Services; Efficiently operate POS, maintaining security of cash; Support the Store Management Team by generating sales, conducting housekeeping, merchandising, signing, pricing, POS operations and loss...

  • Sales Associate

    1 week ago


    Fairfax Station, United States Spencer Gifts Full time

    Spencer's - JobID: J3S30664Y7BJ1SYDR9M [Retail Sales / Store Assocaite / Cashier] As a Sales Associate @ Spencer's, you'll: Maintain Guest Services; Efficiently operate POS, maintaining security of cash; Support the Store Management Team by generating sales, conducting housekeeping, merchandising, signing, pricing, POS operations and loss...