Store Team Lead

2 weeks ago

Marion, United States West Music Full time
Job DescriptionJob Description


Working as a Store Team Lead at West Music gives you the daily opportunity to provide our customers with the ability to Play now. Play for life. You work in partnership with the Regional Vice President of Sales to create a retail sales environment that provides an extraordinary customer experience resulting in loyal customers, a positive workplace culture, and successful business outcomes for West Music.

Providing day to day support for the Store Team Lead , you are a role model for the team in our challenging and collaborative environment. You will offer direct supervision, coaching, training, development, and performance management of West Music associates. In partnership with the Regional Vice President of Sale, you will develop the talents of West Music associates and build a sales culture where associates clearly understand what is expected to deliver business results. Driving positive outcomes of key sales indicators in support of revenue, gross margin, and service metrics is a key role of all store management.

Essential Duties and Responsibilities include but are not limited to the following. Other duties may be assigned as business needs dictate.

Primary Responsibilities:

Drive store sales:

  • Direct employees to execute sales driving initiatives.
  • Support sales strategy and customer experience for the store and each department.
  • Coach and train associates to improve performance and statistics through goal setting, floor coaching, and appraisals.
  • Ensure store merchandising is correct and inviting for customers.
  • Work with store associates to develop their learning and growth opportunities.

Provide Business Management:

  • Ensure customer service standards are met. Resolve customer problems or complaints by determining optimal solutions in a timely manner.
  • Communicate all policies and procedures to employees.
  • Work with associates to monitor merchandise stock levels, merchandise presentations, and ensure selling floor is adequately stocked according to visual standards.
  • Ensure accuracy and integrity of employee information including, but not limited to, time and attendance records, personal data, and payroll.

Demonstrate Leadership excellence:

  • Develop positive relationships with staff through consistent coaching and feedback.
  • Coach and train associates to improve performance through coaching.

Direct Emphasis on Customer Relationships:

  • Educate all associates and customers on all the services West Music provides, not only to support internal teams but to provide customers with the knowledge that we can service all their music needs.
  • Partner with team to ensure customers are notified in a timely manner on information, product needs, and events.

Education, Experience & Qualifications –

  • One to three years retail sales success.
  • Experienced relationship builder with both internal and external customers and resources.
  • Prior Band/Orchestra, Vocal or General Music experience required.
  • The ability to work non-traditional hours including evenings and weekends.
  • The ability to be licensed and insured as a driver of West Music vehicles.


Key Competencies

  • People Management – leads and engages people to maximize West Music and individual performance through alignment with our mission and strategic goals.
    1. Inspires and motivates employees to perform at their best.
    2. Communicates ‘big picture’ vision and team’s integral role in realizing that vision.
    3. Hires and develops staff to maximize productivity, innovation, and teamwork.
    4. Recognizes and rewards accomplishments.
    5. Demonstrates managerial courage by addressing conflicts promptly using focused listening and behavioral feedback.
  • Strategic mindset, yet still hands-on. You see long term market potential and business opportunities, but also enjoy rolling up your sleeves to get work done.
  • Leadership. Provide and communicate vision for the sector to all West Music business units
  • Data and Analytics. Collecting, crunching and interpreting data is second nature to you.
  • Fiscal Management. You understand and can track strategic outcomes, and impacts on the bottom line.
  • Collaborative Communicator. People-focused with the ability to develop effective working relationships with your team and across divisions.

· Physical Demands –

The physical demands described here are representative ofthose that must be met by an employee to successfully perform the essentialfunctions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to performessential functions.

What we offer:

  • Hybrid/Remote work is possible for specific roles
  • Full benefits package available the first of the month following the date of hire including:
    • Medical, dental, vision insurance
    • 401k with match
    • Student Debt Repayment
    • PTO/Paid holidays

West Music is an equal opportunity, equal access employer committed to a diverse workforce. The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.


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