Service Advisor

1 month ago


Massillon, United States Diehl Hyundai of Massilon Full time
Job DescriptionJob Description

Diehl Automotive is growing We are looking for an experienced Automotive Service Advisor at Diehl Hyundai of Massillon. Customer service, data entry, writing estimates, and working as a team with the technicians and other advisors will be primary the responsibilities. Prior Hyundai experience is preferred but willing to train the right candidate.

As a Service Advisor you will:

  • Greet customers in a timely and friendly manner
  • Obtain accurate information regarding the customers vehicle, documenting any and all concerns to the repair order
  • Advise customers on the maintenance intervals according manufactures specifications
  • Provide customers with a complete and accurate estimate for labor and parts
  • Provide customers with a detailed breakdown of all charges for the services performed to their vehicle
  • Obtain prior authorization from the customer or warranty company of repairs that need to be completed
  • Handle telephone inquiries regarding customer concerns, appointments, and follow up with customers on work in progress
  • Verify manufacturer and extended warranty coverage

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance
  • We offer very competitive wages and embrace a “promote within” philosophy

Apply today or email Nate Tomassetti, Service Manager at ntomassetti@diehlauto.com with any questions 


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