RCM Trainer

JOB SUMMARY: You will be joining our expanding Learning and Development team as RCM Trainer, developing,

and delivering creative and engaging training for our billing teams.

• ROLE AND RESPONSIBILITIES:
• Assist with the development and maintenance of course curriculum for RCM functions including front-end operations, charge entry, claims management, payment posting, and credit balance/refunds.
• Collaborate with learning and development and department leadership to implement measures to ensure the effectiveness of training courses and curriculum.
• Partner with learning and development leadership and department leadership to implement measures to identify employee and process knowledge gaps and evaluate the trainee for effectiveness of training.
• Participate in and conduct company training programs.
• Work with the leadership team to address specific training needs.
• Develop educational processes including creation of workshops, videos, and classroom training sessions.
• Lead new hiring training, nesting, and performance throughout the first 90 days.
• Lead cross functional teams in managing operational process improvement initiatives. The trainer will work with learning and development and department leadership to prioritize these initiatives and ensure they are executed from initial planning to implementation.
• Ensure the process improvement initiatives can be reported on and tracked to ensure on-going monitoring and management of metrics are in place. Other duties as assigned by learning and development leadership.

• This position requires the ability to appropriately and effectively communicate and maintain the integrity of sensitive, detailed information pertaining to employee’s training.
• Ability to assess needs related to department practices, procedures, computer systems and produce training programs and materials to target these needs.
• Leadership skills to effectively direct trainees and other department professionals while in a training class environment and ability to properly evaluate comprehension and application of subject material.
• This position requires initiative, motivation, creativity, and ability to understand many areas of expertise. The training area is one of constant change.
• This position must be able to react positively to these developments and help lead the way forward to include new developments in training targeted to both new and existing employees.
• Ability to communicate professionally with all levels of management.
• Excellent written and oral communication skills are necessary to produce and deliver quality training programs.
• Excellent technical writing skills for development, implementation, and maintenance of documentation.
• Unparalleled attention to detail.
• Collaborative team player with excellent interpersonal skills and a good sense of humor.

QUALIFICATIONS:

• Five to seven years of US Healthcare / RCM industry experience. Ideal candidate will have experience with ambulatory surgery center, professional physician practices, and anesthesia RCM.
• Prior individual and team training experience as a Process Trainer/Training Specialist.
• Prior experience managing process improvement initiatives.
• Knowledge of Power Point, Word, and Excel or similar programs required.