Bell Captain

** WEEKLY PAY - $16.00 Per Hour - Full Time Position ***

-- We offer on-site FREE PARKING and a DAILY MEAL--

Hotel Hartness is actively searching for and immediately hiring efficient, detailed, and self-motivated, PROFESSIONAL Bell Captain to join our Front Office team.

Position: Bellman Captain (Management/Supervisor)

Department: Guest Services

Reports to: Director of Front Office

A distinctive element exclusive to Hay Creek Management's approach to guest service is its “Host Philosophy,” which encourages each associate to develop the skills necessary to offer competent hospitality service outside the realm of their primary job responsibilities. The ability of our Host Associates to proficiently multi-task provides guests at Hay Creek properties a secure, comfortable confidence that their service expectations will be exceeded.

Essential Functions:

¨ Greet and welcome guest to the establishment.

¨ Oversee/Manage and share Doorman responsibilities with the valet team.

¨ Assist in bringing guest luggage from personal guest vehicles to lobby or appropriate guest room during check in process. Offer assistance to collect guest luggage upon departure. Load all guest belongings in and out of vehicles.

¨ Accommodate guests by opening doors and assisting with luggage or other heavy items.

¨ Place luggage in Guest Room according to Hotel Hartness standards.

¨ Conduct In Room Orientation for guests, highlighting room features.

¨ Deliver packages to guest rooms.

¨ Answer guests' questions regarding local attractions, hotel amenities and other available services.

¨ Complete daily bellman checklists and other assigned tasks.

¨ Review guest service requests daily with Guest Service Agents and deliver guest request items to their room.

¨ Provide exceptional customer service to guests at all times. Provide friendly, prompt service to collect guests, luggage, and other personal items.

¨ Maintain continuous communication with Front Office during all shifts to ensure all requests are addressed.

¨ Assist with seasonal opening and closing duties, completing all checklists as required.

¨ Communicate all unsafe areas and things needing maintenance attention in a timely manner.

¨ Assist Banquet department as necessary, delivering event packages, flowers, and event guest needs from the driveway to the event space.

¨ Address each guest using the S.E.A.C. method, with a smile, eye contact, acknowledge their presence in a timely manner with appropriate greeting, and kindly close.

¨ Attend all scheduled meetings and training sessions, process team schedules, manage a team of 3 bellmen/valet.

¨ Have a CLEAN Driving Record - Drive Guests to and from Specified Location safely.

¨ Understand and practice all HCH safety and security procedures, including Emergency Evacuation Procedures, Accident Reporting, Right to Know Law, Written Information Security Program, Bloodborne Pathogen Procedures, Anti-Harassment Policy, and Violence in the Workplace Policy.

¨ Comply with all Hotel and HCH time and attendance policies.

¨ Comply with all Hotel and HCH uniform, dress code, and appearance standards.

Hotel Specific Essential Functions:

¨ Ability to remain standing for 8 hours.

¨ Ability to frequently move and lift to 80 lbs.

¨ Ability to walk the property and grounds frequently.

¨ Ability to move up and down stairs frequently.

¨ Ability to bend frequently and repetitively during a shift.

¨ Ability to use manual dexterity often.

¨ Ability to move quickly based on guest needs.

¨ Ability to frequently communicate and exchange accurate information effectively.

¨ Ability to read, write, understand, and speak English.

Technology and Equipment:

¨ CB Radio

¨ Step stool

¨ Time Keeping System

Working Environment:

¨ Hotel property with approximately 73 guest rooms.

¨ Work will primarily take place in a hotel environment, with both indoor and outdoor work on a regular basis.

¨ Frequent outdoor work with exposure to extreme temperatures and all-weather conditions.

¨ Group and solo work.

¨ Practice and observe all safety procedures.

¨ Exposure to various hazardous chemicals.

No Job Description for a position can possibly include all duties which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The items listed above are a summary of the major responsibilities of the position that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Experience:

• High School diploma or equivalent.
• Must be very skilled with technology and a quick learner. Working knowledge of a Property Management System preferred.
• 1 year customer service experience required, hotel environment highly preferred.
• Ability to work in a constructive, team working environment with a positive, upbeat and customer-focused attitude.
• Proven success in handling guest complaints.
• Ability to operate smoothly and professionally under high stress situations.
• Flexibility to work nights or mornings, weekends, holidays, and busy seasonal days (i.e. town festivals).

• Successful completion of background check and/or DMV check.