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Customer Care Clerk

2 months ago

Fargo, United States Thrifty White Pharmacy Part time
Job DescriptionJob DescriptionCustomer Care Clerk
Fargo, ND

Thrifty White Pharmacy is seeking out a full-time customer care clerk at our Brainerd, MN location to provide excellent customer service and support to company programs and initiatives.
A few of the primary responsibilities include:
  • Providing excellent customer service to customers by building loyalty and repeat business.
  • Champions Thrifty White programs to patients such as Ready Refill, Medication Synchronization and HealthyPackRx and assists with enrolling patients.
  • Able to learn and implement new and changing technologies on an ongoing basis.
  • Able to maintain flexibility in new or changing work roles and the modification of job responsibilities as required.
  • Prepare and organize data to support programs and processes.
  • Review current billing options and facilitate payment of medications appropriately.
  • Maintain confidentiality of all patient PHI, following HIPPA guidelines and TWP policies.
  • Assist with special projects as needed as requested by coordinators and leadership.

Applicants should possess excellent customer service skills, attention to detail, efficiency, the ability to maintain patient confidentiality, be a self-starter and entrepreneur, and be at least 18 years of age and have a high school diploma or GED equivalent.

Normal working hours are M-F 8am - 4:30pm. Must be open to working nights, weekends, and holidays due to changing business needs.

We offer competitive wages, medical, dental, vision, life, 401k, Employee Stock Ownership Plan, paid holidays and vacations, and a store discount for you and your family.

Thrifty White Pharmacy is an Equal Opportunity Employer.