Guest Services and Events Team Member

2 weeks ago

Starkville, United States The Sports Facilities Companies Full time
Job DescriptionJob Description

GUEST SERVICES & EVENTS TEAM MEMBER - Starkville Parks & Recreation

Sports Facilities Management, LLC

LOCATION: Starkville, MS

DEPARTMENT: OPERATIONS

REPORTS TO: DIRECTOR OF OPERATIONS

STATUS: PART-TIME

ABOUT THE COMPANY:

Starkville Parks & Recreation and Cornerstone Sports Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Starkville, MS. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Starkville Parks & Recreation and Cornerstone Sports Complex is a member of The Sports Facilities Companies (SFC) and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Guest Services & Events Team Member provides the first point of contact for all guests. The Guest Services & Events Team Member is expected to provide excellent customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

GUEST SERVICES:

  • Greet guests and provide information and wayfinding as needed
  • Provide courteous and friendly first-in-class service to all guests
  • Register guests and process payments for leagues, camps, clinics, drop-in, etc.
  • Be knowledgeable about facility programs (format, pricing, meeting dates/times)
  • Operate ticket sales booth and handle cash
  • Supervise athletic fields and enforce rules during events
  • Occasionally record event scores (tournaments/leagues) and print game sheets
  • Maintain confidentiality and discretion with guest and Team Member information
  • Professionally resolve guest concerns and complaints and/or direct to appropriate Manager
  • Maintain a clean space and perform regular walk-throughs (indoor/outdoor) to ensure venue cleanliness
  • Know and enforce the venue policies and procedures
  • Complete special projects, daily assignments, and other duties as assigned

MINIMUM QUALIFICATIONS:

  • Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance necessary
  • Excellent communication skills, both verbal and written
  • Ability to maintain focus in a high-volume, fast-paced environment
  • Customer service and cash handling experience preferred or quick study
  • Must be at least 16 years of age

WORKING CONDITIONS AND PHYSICAL DEMANDS:

  • Must be able to lift 20 pounds waist high
  • May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop, or bend
  • Will be required to operate a computer
  • Facility has intermittent noise


Job Posted by ApplicantPro

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