ABOUT SOURCEPASS

We are Sourcepass, an IT consulting company (MSP) that has been providing network support and solutions for our clients since 2001. We create and deliver innovative IT services, cloud computing, and security solutions that match the right technologies to specific industries and business strategies. We strive to provide top quality IT services to our clients so they can focus on the productivity and profitability of their business.

We have been named by Channel Futures as one of the world's 501 most strategic and innovative MSP's for the past 6 years and awarded Top Workplaces in 2020 and 2021 by Newsday Pretty cool right? We like to think so

WHY JOIN US?

At Sourcepass we are focused on growing our team members and giving the proper tools for success. We support and highly encourage professional development. We seek to be a cultivating environment for new ideas and suggestions with an opportunity to collaborate with world class team members.

We have an exciting opportunity to join our amazing team of 500+ staff as a Managed Service Center Technician.

Feel free to check out our website at www.sourcepass.com to learn more about us

POSITION SUMMARY

We are looking for a Network or Systems Engineer who is motivated to learn and participate in a highly active MSP environment. We proactively monitor and analyze systems and networks for functionality, performance and security. A technician with strong problem-solving skills is desired. Ability to work day, evening, and nights. The salary for this position is $62,000+ (negotiable based on experience).

THIS ROLE IS 100% ONSITE AT OUR HEADQUARTERS IN MELVILLE, NY.

RESPONSIBILITIES

• Respond to network and system faults reported by our monitoring platform
• Respond to security platform events and participate in triage, investigation and analyst functions
• Troubleshoot fault conditions and perform corrective actions
• Respond to customer inquiries and problems
• Participate in change management
• Communicate with parties regarding received faults, diagnosis and suggested remediation
• Manage incident tickets by following work-flow, performing notifications and documenting procedure results.
• Work with third party service providers to facilitate corrective actions to fault or performance incidents.
• Collaborate with other team members, customers and service providers
• Participate in maintaining monitoring platforms
• Create network and system documentation during new customer onboarding
• Create periodic reports for capacity and performance of the monitored environment

DESIRED SKILLSET/EXPERIENCE

• Bachelor's Degree in Technology or equal experience
• Computer Networking experience - 1 year (preferred)
• LAN experience - 1 year (preferred)
• Strong network and systems troubleshooting skills
• Good communication and documentation skills
• Cisco certifications are desirable
• Microsoft certifications are desirable
• ITIL certification is desirable
• Cybersecurity certifications are desired