Unit Clerk

2 weeks ago

Philadelphia, United States JFK Behavioral Health Center Full time
Job DescriptionJob Description

Position Overview: Unit Clerks serve as the unit's primary receptionist, providing excellent professional and courteous service via the phone and in-person. Unit Clerk duties include:

  • Maintain daily sign-in sheets, explain basic program procedures surrounding scheduling, or documentation and making changes when required. Collect basic demographic information of participants; verify client insurance eligibility, assist with registration, form completion, etc. 
  • Coordinate with unit leadership or staff to receive, maintain and/or distribute resources available for clients. 
  • Maintain practitioner schedule, enter notes into electronic health records for billing purposes. Scan/upload documents to electronic record system, or related client records.
  • Gather documents for reimbursements, maintain/update vehicle assignments and unit activity /usage reports.
  • Copy, collate and otherwise coordinate documents; pick up, sort and distribute faxes/mail.
  • Maintain the office supply, anticipate needs and replenish as needed.
  • Provide back-up support across behavioral health units.

We are seeking dedicated individuals who:  

  • Are willing to learn and promote the quality-service philosophy of JFK Behavioral Health
  • Are equipped to interact with clients with varying degrees of intellectual & emotional capacity.
  • Are team oriented, able & willing to support the needs of the assigned unit. 
  • Can comply with the procedures, rules and policies of JFK Behavioral Health 
  • Possess excellent verbal communication skills. 

Required Qualifications:

  • High School Diploma or equivalent 
  • 1- year serving as a receptionist or providing clerical-based customer service to the public.  
  • Agility in using standard computer programs (MS Office, Outlook) and multi-line phone systems.  
  • Basic grasp of the rules of writing & grammar
  • Experience in the healthcare or behavioral health industries preferred. 

Schedule: Full-time; Mon-Friday 9a-5pm,

Location: Center City Philadelphia, accessible to SEPTA and Regional Rail

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