Operations Analyst

Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee.

Weekly Working Hours: 40

JOB SUMMARY:

Under general managerial direction: Analyzes various Operational, Systems, or financial processes for assigned department and/or division.

ESSENTIAL FUNCTIONS:

• Facilitate the processing of ACH origination files adhering to internal and industry deadlines.
• Assist internal and external callers with troubleshooting inquires, research and problem resolution.
• Support other operational functions including but not limited to Remote Deposit Capture, eStatements, Online Banking and Cash Management.
• Ensure compliance with all regulations, policies, and procedures. Attend continuing education in regulatory compliance related to their assigned job responsibilities.
• Participates in special projects and performs additional job-related duties as required and back-up to all ACH Operations.
• Implements upgrades to electronic bank products.
• Performs other duties as assigned including the support of other automated products and services.

MINIMUM KNOWLEDGE, PRIOR WORK EXPERIENCE, AND SKILLS NEEDED TO PERFORM JOB FUNCTIONS:

Previous work experience in financial and production process analysis, preferably within a financial institution: Bachelor's degree in accounting, Industrial Engineering/Quantitative Analysis or related field desirable. Excellent analytical, communication and organizational skills required. Strong PC Lotus 1-2-3 and related software application skills required.

PHYSICAL DEMANDS:

Works for extended periods of time on PC.

MENTAL DEMANDS:

- Analyze and recommend changes to current operational and system procedures to increase production and decrease expenses.

- Prioritize multiple demands while meeting strict project deadlines.

- Identify new technologies or enhancements to current systems to further automate operations.

- Program upgrade and/or changes to automated processes.

EQUIPMENT USED TO PERFORM FUNCTIONS:

PC, printer, telephone.

DECISION MAKING: (Give examples of decisions and recommendation made by incumbent)

- Identify how to consolidate various user requirements to produce a useable system or procedure upgrade which meet a variety of needs.

- Develop and present cost benefits analysis related to recommendations.

SUPERVISORY RESPONSIBILITY: (List number of subordinates)

Directly Supervised: -0-

Supervised by Subordinates: -0-

FINANCIAL IMPACT:

Actions directly impact the division's annual expense budget of approximately $15.5 million.

EOE

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