Collections Specialist

3 weeks ago

Towson, United States Latitude, Inc. Full time
Job DescriptionJob Description

Key Responsibilities

  • Perform collection calls and emails on delinquent accounts
  • Escalate queries to sales and customer service to resolve disputed items on the customer account to ensure prompt and accurate payment
  • Maintains accurate documentation of customer contact and collections activity, including customer responses.
  • Confirm account information internally prior to initiating credit hold and 3rd party placement
  • Assist in the performing cash application duties as needed in addition to troubleshooting misapplied cash
  • Perform other duties as assigned

Key Qualifications

  • 3-5 Years of collections experience
  • 3-5 Years of customer service experience
  • Proficiency in Microsoft Office including Excel, Word, and Outlook
  • Well organized with a high degree of accuracy and attention to detail
  • Possess excellent negotiation and decision-making skills, in addition to strong communication skills
  • Ability to exercise discretion and good Judgement in making decisions
  • The ability to work well in a remote team environment
  • Must maintain the confidentiality of the materials handled
  • Experience with process automation and efficiencies.

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