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Manager, Technical Training

2 months ago

Auburndale, United States NavitsPartners Full time
Job DescriptionJob Description

Technical Product Support Specialist

General Characteristics:

  • Responsible for providing post-sales technical product support.
  • This includes, but is not limited to coordinating the resolution of customer problems, maintaining and installing applications/solutions, performing bug verification, release testing and beta support for one or more products.
  • May work at the customer site to design and install applications.
  • Must have knowledge of one or more of the enterprise’s products and familiarity of multiple applications.

Dimensions Education:

  • Associate’s or Bachelor’s Degree or technical institute degree/certificate in Computer Science, Information Systems, or another related field.
  • Or equivalent work experience.

Experience: A minimum of 1 year of related high-tech industry and/or IT work experience.

Complexity:

  • Learner/entry level role.
  • Provides technical product support to one or more product(s) of low to medium complexity.
  • Functions, somewhat independently, under general direction of more senior technical product support staff, supervisors or managers.
  • Generally, follows documented procedures and checklists.

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