Guest Services

2 weeks ago

Sylacauga, United States Pursell Farms Full time
Job DescriptionJob Description

POSITION PROFILE:

Provide excellent customer service and assist guests with their arrival and departure as well as throughout their stay

ESSENTIAL JOB FUNCTION:

  • Perform all guest contact activities or guest request with a cordial, efficient, and professional manner while maintaining a commitment to excellence
  • Constantly communicate all concerns to correct department manager
  • Maintain exceptional levels of cleanliness on the front drive and lobby area
  • Ensure that luggage closet and other applicable storage areas are clean, organized and secure
  • Greet arriving vehicles and direct traffic flow at the Inn and event venues
  • Assist in supply inventory as needed
  • Check in overnight guests by providing luggage assistance, escorting to their accommodations, giving an in-room orientation, anticipating and fulfilling all guest needs
    • Check out overnight guests by providing luggage assistance, directions, anticipating and fulfilling all guest needs
    • Perform valet parking function by safely parking, securing and retrieving guest vehicles
    • Set up and maintain welcome and departure amenity presentations in the lobby area
    • Perform in room amenity deliveries and respond to various guest requests
    • Assist in transporting guests from parking to event space and from their accommodations to various destinations on property via golf cart
    • Transport guests to and from airport or other locations via Company vehicle
    • Ensure strict adherence to defined service standards and essentials when completing all tasks
    • Communicate any pass on's and all pertinent information to the next shift
  • Perform all other duties as assigned

REQUIRED WORK HABITS:

  • Have regular attendance and report to work on time
  • Work as a team and communicate/ interact well with other teammates
  • Be detail oriented
  • Exhibit dependability
  • Ability to problem solve


DESIRED SKILLS AND QUALIFICATIONS:

Education:

  • High school diploma or equivalent experience.

Experience:

  • Three to twelve months of employment in a related position guest relation position with this company or other organizations.

Skills and Abilities:

  • Requires having computer skills and present a sociable, outgoing, lively and guest service oriented demeanor.
  • Working knowledge is generally learned on-the-job.
  • Communicate information and hotel services to management, staff and guests.
  • Able to lift, push, and carry chairs, tables , etc.
  • Stand and move continuously for long periods of time.

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