Current jobs related to NOC Technician - Boise - Syringa Networks LLC

We are seeking a Network Operations Center (NOC) Technician to join our NOC in Boise, Idaho.? The NOC Technician is a member of the 24/7/365 NOC and helps document, troubleshoot, diagnose, and resolve both network and managed services issues.? This position performs typical NOC duties including monitoring and interpreting both carrier and local area network alarms and events, creating and managing trouble tickets, and working with customers and other carriers to resolve network and managed services issues. At Syringa Networks, there are multiple potential growth paths for NOC Technicians.? Depending on goals, skills, and capabilities, a NOC Technician may promote to an IT, Network Provisioning, or Network Engineering role, or promote to higher-level positions within the NOC.?

Essential Job Functions:

• Troubleshooting, isolating, and resolving/escalating carrier and local area network issues and events
• Proactively monitor network stability/performance in a 24/7 environment
• Create and manage trouble tickets
• Communicate and interact with customers, other carriers, and internal groups as needed for trouble resolution
• Support of customer-managed hardware, software, and peripheral devices
• Oversee network maintenance activities
• Willingness and ability to rotate between 1st, 2nd, and 3rd work shifts
• Participate in on-call rotation with other team members
• Willingness and available to work extended hours as needed
• Provide excellent customer service

Knowledge, Skills, and Abilities:

• Working knowledge of Information Technology concepts (information security, operating systems, networking, development, database, troubleshooting and support)
• Working knowledge of Ethernet, MPLS, IP, routing and switching-VoIP/telephony, DWDM, microwave, SONET/TDM a plus
• Routing protocols (BGP, IS-IS, OSPF) a plus
• Skills and ability to diagnose, identify, and isolate Layer 1 through Layer 3 network issues
• Excellent customer-service skills, professionalism, courtesy
• Excellent organizational and time management skills and ability to complete tasks on-time
• Detail-oriented and process-oriented
• Knowledge and experience with Microsoft software applications (Outlook, Excel, Word, Visio), Microsoft Dynamics a plus

Education and Experience:

• 2+ years of related experience in IT support role -or- a network operation center in the telecommunications industry or similar environment
• Associates degree (or higher) in a technical discipline
• CCNA certification (or equivalent) desired