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With 150+ locations in 17 states, QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. At QualDerm, we are united in our purpose: to educate, protect, and care for your skin. We are committed to bringing you the very best in comprehensive skin care so that you can achieve a confident, healthier, and more beautiful you

DAILY RESPONSIBILITIES

• Patient Coordination responsibilities will include, but not be limited to:
• Taking incoming phone call and internet leads and contact, educate, and schedule patients for consultation, surgery, and post-operative follow-up care
• Timely follow up of all internet leads and phone inquiries
• Going through the current database to find and follow-up with under-contacted people
• Talking to patients, both new and old, by phone, email, virtual consultation etc.
• Regular computer notation, report creation, mastery of computer software programs for use as a CRM and reporting tool
• Observing and shadowing extensively teams daily activities and patient coordination processes
• Observing and participating in consultations, performing sales consultations, and booking surgery, cosmetic services, and similar treatments
• Review all patient demographics and history for accuracy in EMR system
• Scribing for physicians during consultations and re-check appointments
• Facilitating patient flow/room turnover
• Attending training sessions, workshops etc.
• Timely task completion and organization
• Facilitating, developing, and building upon current Business-to-Business and Physician-to-Physician referral base
• Whatever it takes within ethical bounds to achieve growth as a practice and to keep patients and doctors happy
• Surgery coordination
• Creating and presenting quotes to patients for surgical procedures based on directives from the operating physician after a comprehensive consultation
• Confirming facility and anesthesia costs with surgical centers
• Confirming supply costs (Peak, Implants, garments, etc.)
• Scheduling procedures based on length of time needed and operating physician and patient schedule preferences
• Receiving and logging payments in EMR system
• Housekeeping
• Laundering of patient gowns, sizing bras, bedding, and towels as needed
• Cleaning and sanitizing all exam room and minor procedure room surfaces following any patient care contact
• Sterilization of medical instruments
• Proper disposal of medical and hazardous waste in marked receptacles
• After hours email and phone responses to patient questions and inquiries as needed
• Special Events: Expected participation in special after hours events as required

Qualifications:

• Bachelors Degree or higher - preferred
• 2+ years in Plastic Surgery, Dermatology, or MedSpa
• 2+ years consultative sales
• Working knowledge of Microsoft 365

Benefits of Joining QualDerm Partners:

• Competitive Pay
• Medical, dental, and vision
• 401(k) - The company match is 100% of the first 3%; and 50% of the next 2%; immediately vested
• Paid Time Off - accrual starts upon hire, plus 6 Paid Holidays and 2 Floating Holidays
• Company paid life insurance and additional coverage available
• Short-term and long-term disability, accident and critical illness, and identity theft protection plans
• Employee Assistance Program (EAP)
• Employee Discounts
• Employee Referral Bonus Program

QualDerm Partners, LLC is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.