Bilingual Receptionist

Receptionist

Reports to Office Manager

Background: Cahaba Medical Care Foundation is a community health center organization providing medical, pharmacy, dental, and behavioral health services to diverse underserved communities in Jefferson, Bibb, Perry, and Chilton counties. We are a Level 3 Patient-Centered Medical Home and Joint Commission accredited organization, committed to increasing integration and coordination of behavioral health and primary care. This is an exciting, fast paced practice with a strong mission and commitment to providing high quality care.

Responsibilities & Duties

In accordance with policies & procedures:

• Answer the telephone in a courteous and professional manner within 3 rings

• Receive and convey messages in writing, verbally and electronically

• Assist patients and their families in a compassionate manner

• Make appointments following preset scheduling rules

• Fax documents

• Scan documents

• File documents

• Prepare documents for mail-out

• Open and distribute incoming mail

• Assist in routing telephone calls and messages to the appropriate staff

• Collect copayments at each patient encounter, and, if necessary, make bank deposits in accordance with financial policy

• Check and transcribe demographic information from the patient intake sheet to their electronic medical chart to ensure correct demographic information on each patient

• Is able to appropriately triage telephone calls from other health care facilities or from other nurses or physicians to the appropriate clinical staff in a timely manner

• Communicate with providers effectively about patient and scheduling conflicts (i.e. double booking, rescheduling, follow-ups with a different provider)

• Ensure that each patient has the correct forms to fill out prior to each patient encounter (demographics, medical record release, HIPAA, well child check forms, new patient intake forms, etc.)

• Ask patients for updated insurance information, verify insurance eligibility, and screen patients for sliding fee eligibility based on income and household size information

• Explain the sliding fee application process to potentially eligible patients

• Perform any other duties assigned by a supervisor

Qualifications:

• Excellent communication and interpersonal skills

• Excellent ability to multitask

• Attention to detail

  • Due to the nature of the job, needs to take detailed messages that are forwarded to the right staff member who has all the correct information about the person that calls

  • Vitally important that all demographic data is entered into each patient’s medical record correctly

• Flexibility

• Minimum of a high school diploma

• Prompt, regular attendance at the office

• Bilingual/Multilingual