Technical Call Support Specialist
2 weeks ago
JobDescription Technical Support Specialist for Home Appliances
Essential Responsibilities
Provide troubleshooting/diagnostic assistance to repair technicians for Samsung Appliance products which encompasses Refrigerator, Washers, Dryers, Microwaves, Ranges and Dishwashers.
Research technical bulletins and repair knowledgebase to ensure the information provided to the repair technicians is current and accurate.
Record call information, including a synopsis of the situation and recommendations made, in Samsungs nPass System.
Following requests in accordance with Samsung policies.
Skills- Required
Ability to identify, diagnose, and solve unique and complex product specific technical problems
Excellent phone communication and customer service skills
Excellent interpersonal skills able to interact and de-escalate situations with the customer
Written communication skills able to document content of calls quickly and concisely
Well organized
Detailed oriented
Independent learner
Skills - Preferred
Samsung appliance or home appliance repair experience
Microsoft Office proficiency
WPM 35+
Bilingual (Korean or Spanish)
Ability to understand wiring diagrams and other technical information
Robust technical troubleshooting and triage skills respective to Home Appliance products
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