Technical Call Support Specialist

2 weeks ago


Little Ferry, United States IN2U Full time
Job DescriptionJob Description

JobDescription Technical Support Specialist for Home Appliances

Essential Responsibilities

Provide troubleshooting/diagnostic assistance to repair technicians for Samsung Appliance products which encompasses Refrigerator, Washers, Dryers, Microwaves, Ranges and Dishwashers.

Research technical bulletins and repair knowledgebase to ensure the information provided to the repair technicians is current and accurate.

Record call information, including a synopsis of the situation and recommendations made, in Samsungs nPass System.

Following requests in accordance with Samsung policies.

Skills- Required

Ability to identify, diagnose, and solve unique and complex product specific technical problems

Excellent phone communication and customer service skills

Excellent interpersonal skills able to interact and de-escalate situations with the customer

Written communication skills able to document content of calls quickly and concisely

Well organized

Detailed oriented

Independent learner

Skills - Preferred

Samsung appliance or home appliance repair experience

Microsoft Office proficiency

WPM 35+

Bilingual (Korean or Spanish)

Ability to understand wiring diagrams and other technical information

Robust technical troubleshooting and triage skills respective to Home Appliance products




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