IT Technician

Fieldstone A&E - Creating Community

Fieldstone A&E is an industry leading company with deep roots In home building by providing everything needed for vertical construction, from single-family homes to clubhouses, commercial buildings and everything in between. You will feel like family in our rich company culture that focuses on work / life integration with flexible work capabilities by offering remote, in-office and hybrid situations. We promote many team development opportunities such as daily huddles, virtual and in-person Happy Hour events, Weekly Lunchtime Trivia, and Team-Building events that bring team members together from other locations. Our attractive benefit package includes 401k, profit sharing, and shared health, dental, and vision costs.

The candidate we’re looking for has an exceptional ability to focus in a bustling team environment, utilize strong time management skills, while occasionally tending to multiple projects at once, ensuring they are of the highest quality once completed. Our candidate must possess and exhibit a positive, “can-do” attitude even in high stress situations, with an unwavering commitment to “world class customer service”. Our company has shifted to an almost fully remote work force, so we understand the need for a flexible schedule.

We’re looking for someone who holds our company values close to heart: being passionate about what they do, are actively open-minded, showing dedication to mastering their craft, and above all, embracing family spirit. If these values describe you, we would love to have you join our team

Overview: The IT Technician plays a pivotal role in ensuring the seamless operation and optimization of our computer systems and networks. This position is responsible for installing, maintaining, and troubleshooting IT equipment and software while providing training and support to remote and in-office users. The ideal candidate will possess a deep understanding of computer hardware, software, and networking technologies, coupled with exceptional problem-solving skills and a commitment to delivering outstanding customer service.

Key Responsibilities:
Note: This list is not exhaustive and may include additional tasks as required.

• Deploy and set up workstations for remote and in-office users, ensuring they are equipped with necessary hardware and software.
• Conduct regular hardware checks to ensure optimal functionality of components such as hard drives, mice, and keyboards.
• Monitor and manage the IT ticketing system, addressing and resolving Level 1 & Level II tickets in a timely manner.
• Install, configure, and update software applications and system functions as per organizational requirements.

Core Skills:

• Strong customer service orientation with excellent interpersonal skills.
• Proficient diagnostic and problem-solving abilities.
• Clear and effective communication skills, both verbal and written.
• Exceptional organizational and time-management skills with keen attention to detail.

Desired Qualifications

• Relevant IT certifications (e.g., CompTIA A+, Security+, Network+, Microsoft Certified IT Professional) are a plus.
• IT End User Support

Objective: Our goal is to build and maintain robust, up-to-date computer systems and networks that contribute to the business's sustainability and efficiency through technology. The IT Technician will play a crucial role in achieving this objective by ensuring that our IT infrastructure meets the highest standards of functionality, reliability, and user satisfaction.

Position Type

• Regular, Full-Time.