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Pharmacy Technician in Care Management

3 months ago

Southfield, United States EPIC Health System LLC Full time
Job DescriptionJob Description

A Pharmacy Technician in Care Management plays a crucial role in supporting healthcare teams by ensuring patients receive appropriate and effective medication therapy. This position typically involves working closely with pharmacists, nurses, physicians, and other healthcare providers to manage patients' medication needs.

Job Description for a Pharmacy Technician in Care Management:Key Responsibilities:

  1. Medication Reconciliation:

    • Assist in reviewing patients' medication histories and ensuring that all medications are accurately documented.
    • Identify discrepancies in medication lists and collaborate with pharmacists to resolve them.

  2. Patient Education and Support:

    • Provide patients with information about their medications, including how to take them, potential side effects, and the importance of adherence.
    • Answer patient questions or direct them to the appropriate healthcare provider for more complex inquiries.

  3. Medication Adherence Monitoring:

    • Track and monitor patients' medication adherence using electronic health records (EHR) and other tools.
    • Follow up with patients who miss doses or are at risk of non-adherence and report concerns to the care team.

  4. Care Coordination:

    • Communicate with other healthcare providers to ensure seamless care transitions, particularly when patients are discharged from hospitals or change care settings.
    • Assist in coordinating medication refills, prior authorizations, and medication delivery services.

  5. Data Entry and Documentation:

    • Accurately enter and update patient information in the EHR system.
    • Document all patient interactions, interventions, and communications with other healthcare providers.

  6. Support for Pharmacists and Healthcare Teams:

    • Assist pharmacists in conducting medication reviews and identifying potential drug interactions or contraindications.
    • Support the care management team by providing data on medication usage patterns and helping to develop care plans.

  7. Compliance and Quality Assurance:

    • Ensure all activities comply with relevant regulations, including HIPAA and state pharmacy laws.
    • Participate in quality improvement initiatives to enhance patient care and safety.
Skills and Qualifications:
  • Certification: Current certification as a Pharmacy Technician (CPhT) from a recognized certifying body (e.g., PTCB or NHA).
  • Experience: Previous experience in a pharmacy setting, preferably in care management environment.
  • Knowledge: Strong understanding of pharmacology, medication therapy management (MTM), and chronic disease management.
  • Technology Proficiency: Familiarity with electronic health records (EHR) systems, pharmacy software, and telehealth tools.
  • Communication Skills: Excellent verbal and written communication skills to interact effectively with patients and healthcare providers.
  • Attention to Detail: High level of accuracy in documenting patient information and processing medication orders.
  • Problem-Solving Abilities: Ability to identify potential medication-related issues and work collaboratively to resolve them.
Background check is required for this position.


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