Level 2 Field Technician

4 weeks ago

Allen, United States USM Technology Full time $50,000 - $60,000
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • 401(k) matching
  • Company parties
  • Competitive salary
  • Dental insurance
  • Free food & snacks
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance

About Us: USM Technology is a leading Managed Services Provider (MSP) dedicated to delivering top-notch IT services to our clients. We are looking for a dedicated and skilled Field Technician to join our Professional Services team and handle the delivery of simple technical tasks in the field.

Essence of the Role: The essence of the Field Technician role is to provide reliable, efficient, and high-quality technical support to clients on-site. This role involves executing project delivery tasks, maintaining client environments, and ensuring that all technical implementations meet our high standards. The ideal candidate is proactive, detail-oriented, and committed to providing exceptional service, contributing to the overall success of our professional services team.

Position Overview: As a Field Technician, you will be responsible for project delivery of various technical tasks, spending 50-75% of your time on client sites. You will work as a member of the Professional Services team responsible for replacing aging equipment, updating network infrastructure, and assisting with office moves and setups.

Key Responsibilities:
  • Project Delivery: Execute technical tasks in the field, including replacing PCs, firewalls, networking equipment, and Wi-Fi access points.
  • Network Cleanup: Clean up and organize network closets and server rooms to ensure optimal performance and accessibility.
  • Office Moves and Setups: Participate in office move efforts and new office setups, ensuring smooth transitions and minimal downtime.
  • Client Interaction: Communicate effectively with clients, providing updates and ensuring their needs are met.
  • Documentation: Maintain detailed documentation of work performed, including configurations, changes, and client interactions.
  • Team Collaboration: Work closely with the Professional Services team to ensure projects are completed on time and to the client's satisfaction.
  • Proactive Maintenance: Identify potential issues and recommend improvements to enhance client environments.

Requirements:
  • Experience in replacing and configuring PCs, firewalls, networking equipment, and Wi-Fi access points.
  • Strong understanding of network infrastructure and best practices for organizing network closets and server rooms.
  • Excellent communication skills, both written and verbal.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Up to 75% local/regional travel to client sites.
  • Strong problem-solving skills and attention to detail.
  • Previous experience in a field technician role or similar position.
  • Experience with Office 365, Active Directory, and other common IT tools.
  • Familiarity with the TruMethods framework and its application in an MSP environment is a plus.

Work Environment:
  • This is an in-office job, with 50-75% of the time spent on client sites.
  • You will work closely with the Professional Services team to coordinate and execute projects.

Benefits:
  • Health/Dental
  • Long & Short-Term Disability
  • Life Insurance
  • 401K with matching contributions
  • Reimbursement for business travel and certifications
  • PTO days & Holidays
  • Competitive salary and generous benefits package

Why Join Us?
  • Be part of a team that values continuous improvement and high standards.
  • Engage in a proactive, strategic approach to IT management.
  • Work in a dynamic and fast-paced environment that supports your professional growth.
  • Contribute to a company dedicated to leveraging the TruMethods framework for operational excellence.

Ready to make a difference? Apply now and join us in delivering exceptional IT services

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