IT Support

About Us

We are an energetic, super curious, passionate, fun and kick ass full-service advertising agency that has set out to break tradition and become a local and regional phenomenon. We firmly believe that only through relevant innovation Puerto Rico and its marketing industry will be positioned to compete with the fiercest brands currently in the global market. We need the bold and the daring to help us achieve our dream.

Overview

As an IT Support you will provide support to our internal collaborators via ticket, phone, email and in person. You will ask appropriate questions and use knowledge and resources to diagnose and resolve their issues. You will escalate issues that extend beyond your knowledge.

The Day-to-Day

• General technical support for PR and LATAM employees, collaborators/offices.
• Respond to queries on the ticket center, phone, via email, in person, or through remote access (Apple and Windows).
• Offer technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
• Train computer users.
• In charge of the Inventory and records maintenance.
• Manage Help Desk tickets in a timely manner.
• Document user interactions.
• Escalate advance requests.
• Follow-up with employees/collaborators to ensure issues are resolved.
• Assists in research and procurement of computer accessories and supplies.

You bring

• An Associate's degree in computer science or related field or 2+ years of experience working in a help desk environment.
• A strong working knowledge of computer systems, hardware, and software.
• Good problem-solving, analytical, and team-working skills.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks, set priorities, schedule, and meet deadlines.
• Candidate must be fully bilingual - speak, read, and write Spanish and English with proficiency.
• Availability to assist, when required, during nights and weekends.

What we Offer

• Excellent benefits such as Medical Plan, Life Insurance, Cancer Insurance, LTD, 401k and PTO
• Hybrid schedule
• Much more
• This position will be based in San Juan, PR.

Equal Opportunity Employer