Service Dispatcher

Local HVAC Company seeks candidates for Service Dispatcher position.

Pay is between $15.00 - $20.00 per hour.

Work Hours: 7:30am to 4:30pm, Monday through Friday - overtime and afterhours may be required.

Primary Job Function: Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on-call schedule for service technicians. Maintain customer database with current information. Clear and concise communications with department managers, employees, and company customers. This is a fast-paced position requiring strong communication skills (verbal and written), solid computer skills, and the ability to self-manage while meeting performance expectations.

Required Qualifications:
• Customer service skills
• Ability to multi-task
• Organized
• Geographical knowledge of service area or map reading skills
• Knowledge of HVAC, Electrical, and Plumbing industry is recommended but not required
• Computer skills
• High school diploma or general education degree (GED)
• Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience

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