Boutique Hotel Front Desk Agent

1 month ago

Dripping Springs, United States Whim Hospitality Full time
Job DescriptionJob Description

Who you are

You love to serve others and find the joy in solving problems. There are no tasks too big or small for you and you are always looking for something to do. You're working on building your professional resume and love beautiful office views. You look for opportunities to make someone have a wonderful experience. 

What you'll be doing

  • Checks in guest in an efficient and friendly manner, using guest name whenever possible.  Assures that guest is assigned the type of room requested and the correct rate is charged.
  • Checks out the guest at end of stay. Ascertains guest satisfaction collects keys, posts late charges and presents a bill to the guest. Settles bill accurately through credit card or cash transaction.
  • Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with resort services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with a guest will be in person and by phone.
  • Maintains a balanced bank assigned by the hotel. Makes a change, cashes checks, and manages the cash drop procedure, as well as, any billing matters. Reconciles all transactions at the close of each shift.
  • Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
  • Accepts reservations, changes, and cancellations. Answers all guest calls and questions via email or phone.
  • Assists with the responsibilities and duties of Concierge and Guest Experience Services
  • Provides basic troubleshooting support for in-room services such as the Internet, TV movies, games, and Web service.
  • Ensure immediate response is given to any and all guest comments and concerns and inform the immediate supervisor of concerns and assist in implementing corrective measure when necessary
  • Have a comprehensive knowledge of hotel availability and current rates and/or special events (which may have an impact on occupancy and availability)
  • Effectively monitors all daily operations in the lodging office for both the staff and the guests
  • Possess fluent knowledge of local restaurants, special events, city attractions, amenities, and directions
  • Other duties as assigned

Compensation: $20.50/hour

  • Hotel and Restaurant Discounts
  • Growth and Developmental Opportunities
  • 9 Paid Holidays
  • Health Insurance Benefits - Including Dental and Vision Options
  • 5 Days PTO after your first year

 

 

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