Network Controller

1 month ago

Scott Air Force Base, United States Federal Staffing Solutions Inc. Full time
Job DescriptionJob DescriptionWe connect our employees with some of the best opportunities around.

Time and again, our employees tell us that the most important thing we offer is respect. Federal Staffing Solutions puts people to work in all types of jobs. When you work with us, you build a relationship with a team of employment professionals in your community who have, in turn, built professional relationships with the businesses that are hiring.

We are looking for a Network Controller to work in O'Flllon, IL supporting our client.

Salary: $53,000
Clearance: Secret

Requirements:

  • High school and 1-3 years of experience.
  • Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.
  • Ability to work in a 24/7 operation.
  • Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.
  • Expertise in two or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.
  • General understanding of network topologies, both transport and IP.
  • Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance.


Essential Requirements: US Citizenship is required. Active Secret clearance


Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation. While performing the duties of this job, the employee will regularly sit, walk, stand and climb stairs and steps. May require walking long distance from parking to work station. Occasionally, movement that requires twisting at the neck and/or trunk more than the average person, squatting/ stooping/kneeling, reaching above the head, and forward motion will be required. The employee will continuously be required to repeat the same hand, arm, or finger motion many times. Manual and finger dexterity are essential to this position. Specific vision abilities required by this job include close, distance, depth perception and telling differences among colors. The employee must be able to communicate through speech with clients and public. Hearing requirements include conversation in both quiet and noisy environments. Lifting may require floor to waist, waist to shoulder, or shoulder to overhead movement of up to 20 pounds. This position demands tolerance for various levels of mental stress.


Job Duties:

  • Create and update tickets utilizing Remedy.
  • Monitor network events and element management failures in real-time on a 24x7x365 basis.
  • Incident Correlation and Fault Analysis:
  • Proactively analyze alarms
  • provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information –
  • identifying the fault condition and its impacts
  • isolating root causes
  • coordinating correction of fault situations regardless of the fault in the infrastructure
  • Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location of incidents
  • Incident Analysis (Fault Isolation):
  • Support the fault isolation process
  • diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs
  • identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities.
  • Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment
  • Support all customers to include providing global situational awareness support.
  • Fault Correction:
  • Correct/replace faulty network elements, coordinating with other service providers as necessary.
  • Verify that service has been restored upon resolution of all customer-initiated tickets
  • Network/Service Restoration:
  • Restore networks and service to full operation
  • Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs.
  • Identify failures that are attributable to a different causes and impacts
  • Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket.
  • Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support
  • Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined
  • Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
  • Demonstrate general knowledge of training, standard operating procedures, and tools within O&M
  • Effectively communicates with the O&M team and the customer.
  • Works directly with Shift lead and O&M leadership for guidance
  • Demonstrate proficiency in functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.

Equal Opportunity Employer

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