Drain Technician

The Role

Diagnose and repair sewer drain issues and lead customers to informed and confident buying decisions.

Responsibilities

• Be on time and available according to schedule. Calling off requires 24 hour notice.
• Uitlize all company devices and software resources fully and as installed.
• Complete all sewer drain cleaning, jetting and cable work related to in-home service calls.
• Coordinate camera service for every mainline stoppage within 24 hours of the report.
• Know how to establish customer rapport to provide the right product and service..
• Educate and assist customers on the importance of sewer repair and replacement.
• Inform customer of financing options
• Explain reasons for blockage and illustrate how you will resolve the issue. 
• Understand your service key performance indicators* and hold yourself accountable for exceeding revenue goals.
• Show yourself as professional and knowledgeable to win new referrals and repeat business.
• Make sure that your uniform is clean and is worn every day. 
• Communicate regulaurly and effectively with customer service and dispatch to ensure overall success of the business. .
• Develop working knowledge of all drain equipment uses and maintenance.
• Protect drain and maintain cleaning and camera equipment and keep a well inventoried truck.
  • Notify Management of down equimpent immediately.
  • Submit equipment repair tickets completely and in a timely manner
  • Request restock of appropriate materials and note any newer materials which might need to be added to the restock master list.
• Respect and protect homeowner’s property from drain and camera equipment.
• Participate actively in all training exercises, morning meetings, trade shows and retreats.
• Maintain accountability with regular one-to-ones and performance reviews with your manager..
• Train and mentor apprentices to ensure quick, accurate repairs.
• Be accurate and timely with invoices, time cards, curbside feedback and option sheets.

Competencies for Success

• Clean, safe driving record.
• Continued education and training.
• Personable and professional with a knack for diffusing messy situations.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• High integrity with advanced social skills and ability to make solid connections.
• Strong desire to be a better technician tomorrow than you are today.
• Competitive individual contributor who also loves to win as a team.