Operations Manager

2 weeks ago


Hoffman Estates, United States Mosquito Hunters of Chicago Full time
Job DescriptionJob DescriptionURGENTLY HIRING - Operations Manager for Pest Control & Holiday Lighting Company

Benefits and perks:
  • $60K+ after bonuses and incentives
  • Paid Time Off (PTO)
  • Sales Commission
  • Company Vehicle (gas covered)
  • Autonomous environment - freedom to work solo in the field
  • Bonus pay opportunities available
  • Do not have to enter homes, only work on outside of properties


Availability: This is a full-time year-round position that requires you to report to the office at Hoffman Estates, IL most days. You must be available virtually daily.

About Us:
Mosquito Hunters is a home service company dedicated to providing effective mosquito and pest control solutions while prioritizing customer satisfaction. With a focus on operational efficiency and customer relationships, we aim to generate sustainable revenue and foster a collaborative team environment. While not hunting mosquitoes and pests, we offer holiday lighting services in the Fall and Winter.

Mission:
The mission of the Operations Manager is to spearhead revenue generation and sustainable growth for the company. This pivotal role involves optimizing operational efficiency, nurturing a dynamic team, enhancing customer retention, and driving revenue-generating activities.

Key Responsibilities:
  • Oversee daily operations to ensure achievement of production goals during pest control season and holiday lighting season
  • Manage fleet and inventory within budget constraints
  • Support technicians with necessary tools and resources
  • Train, mentor, and develop employees for growth-oriented collaboration
  • Educate team on best practices for service excellence and revenue generation
  • Manage customer relationships to enhance retention and satisfaction
  • Mitigate cancellations and resolve customer issues promptly
  • Support sales team and execute local marketing tactics
  • Upsell new and existing customers effectively
  • Develop commercial customer relationships through outreach efforts
  • Serve as backup technician in times of need (for pest control and holiday lighting)

Competencies Required:
  • Team-building: Leadership skills, emotional intelligence, relationship-oriented, ability to motivate and develop employees
  • Critical Thinking: Proactive problem-solving, attention to detail, ability to identify and address issues before they escalate
  • Reliability: Self-motivated, trustworthy, extreme ownership, adaptability, ability to learn new skillsets and train others
  • Organization: Strong time management skills, meticulous attention to detail
  • Communication: Proactive communication, active listening, strong sales skills

Qualifications:
  • Active pest control license in Structural Pest Control and Mosquito Control
  • Continuing education credits for pest control (preferred)
  • Bachelor's degree or 5+ years' experience in related field (preferred)
  • Proven experience in operations management, sales, leadership or similar role
  • Must have valid driver's license
  • Must be able to lift a minimum of 40 lbs
  • Must be able to provide references from previous employers
  • Experience in both holiday lighting and pest control is not required; training will be provided


Join us in our mission to provide exceptional pest control services while driving sustainable growth. Apply now to be part of our dynamic team



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