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Fraud Prevention Manager

4 months ago

West Valley City, United States Deseret First Credit Union Full time
Job DescriptionJob Description

There's a reason we've won so many awards for being one of the best companies to work for We invite you to apply to join our family, and here's what's in it for you:

  • 12 paid holidays
  • Competitive compensation
  • Benefits, perks, and discounts worth a double-take
  • A positive atmosphere and co-workers who truly care
  • Enjoyable activities and wellness initiatives
  • Work-from-home flexibility

Summary: As the Fraud Prevention Manager, you'll helm the daily operations of our fraud team, serving as a trusted Subject Matter Expert (SME) in all matters related to fraud prevention. Your pivotal role involves ensuring the team's performance while upholding compliance with state, federal laws, and company policies.


Responsibilities

  • As the Fraud Prevention Manager, you'll helm the daily operations of our fraud team, serving as a trusted Subject Matter Expert (SME) in all matters related to fraud prevention.
  • Your pivotal role involves ensuring the team's performance while upholding compliance with state, federal laws, and company policies.
  • Lead and nurture fraud teams to proactively detect, investigate, and report fraudulent activities.
  • Analyze and communicate fraud trends and strategies to Senior Leadership, proposing effective mitigation solutions.
  • Collaborate closely with Senior and Executive Leadership to align goals and strategies with business objectives.
  • Develop, implement, and refine internal and external risk assessments to fortify risk controls.
  • Maintain a deep understanding of relevant laws and regulations governing Fraud Prevention, including BSA/AML and OFAC.
  • Stay abreast of industry best practices in fraud prevention, recommending process enhancements as needed.
  • Develop educational materials and workshops on fraud prevention and proper reporting and provide periodic training to Staff. Advocate for and promote a culture of security awareness within the credit union community.
  • Collaborate with other financial institutions and regulatory bodies to share best practices and intelligence about fraud trends.
  • Assist members who have fallen victim to fraud, guiding them through resolution processes and reassurances about asset protection.
  • Maintain internal security (ops center access) and work with Physical Facilities to monitor and maintain branch security.
  • Respond to security alarm calls and investigate security incident.
  • Monitor and manage video surveillance systems.
  • Document and maintain records of all investigations for compliance and reporting purposes.
  • This is not an exhaustive list of all job duties; other duties may be assigned at any time.

Qualifications

  • Bachelor's degree in Business, Finance, or a related field
  • Relevant certifications, such as Certified Financial Crime Specialist (CFCS), or Certified Payments and Fraud Prevention Professional (CPFPP) are preferred.
  • 5 years of financial services experience, to include at least 2 years of fraud or operational experience in one or more of the following areas: check, wire, ACH, securities/brokerage, card, ID theft, corporate security investigations, collections underwriting, risk, compliance, internal audit, or other related experience
  • 2 years of direct team lead or management experience
  • 2 years of experience working with federal regulations as they relate to bank security, investigations, case creation, SAR filing, and recovery
  • knowledge of Microsoft Office products
  • Experience developing strategies and managing major initiatives pertaining to Fraud operations and/or Credit Union operational risk
  • Experience leading teams responsible for credit union operations, fraudulent review, and regulations that relate to funds availability, check kiting and check fraud
  • Comprehensive knowledge of the Credit Union's fraud prevention controls, risk processes, systems, and data environments
  • Knowledge of federal laws, rules, and regulations to include: Reg CC, Reg E
  • Experience working in Fraud and/or AML functions

Competencies:

  • Member-centric approach, aligning with the core values of credit unions.
  • Strong analytical, organizational, and problem-solving skills.
  • High ethical standards, integrity, and discretion.
  • Collaborative mindset with a focus on teamwork.
  • Ability to communicate effectively with both members and staff.
  • Ability to prioritize tasks according to potential impact to the Credit Union.
  • Experience with Verafin, and Video Surveillance System.

Work Conditions:

  • The Fraud & Security Specialist typically operates within a credit union office environment. However, hybrid remote/office work schedule is considered for this position.
  • Due to the reactive nature of security incidents, some irregular hours or overtime might be necessary. Occasional travel to branches, rare travel out of area for conferences.

Deseret First Credit Union is proud to be an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender identity, age, national origin, disability veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.