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2 weeks ago
- Supports and executes the overall OCM strategy and subsequent plan(s) for assigned major programs; ensures full coordination with project plan clearly defining dependencies, risks, and critical paths
- Identifies programmatic success metrics; facilitates success-based change progress of projects
- Proactively identifies upcoming organizational changes that come with strategy realization, including the organizational alignment, stakeholder management and change management strategies which may be necessitated
- Facilitates the on time, on budget, and exceptionally quality of support of Enterprise projects, programmatic efforts and OCM initiatives.
- Leads the analysis, design and implementation of programs for organizational change management, including leadership alignment, organizational readiness, business processes, and training deliverables
- Coaches stakeholders to effectively increase their ability to manage change within their areas; increases visibility to risks and results
- Escalates and aligns the potential impact of change in the people, process, and technology areas of the organization with programmatic and strategic efforts
- Manages change activities, ensures quality, timeliness, and completeness all team deliverables
- Consults on proactive efforts to stimulate culture of problem identification and solving via OCM discipline; coaches key stakeholders and decision makers
- Designs and develops stakeholder analysis, action plans and support materials
- Oversees the translation of insights from broad-based survey data and communication feedback loop(s) drive continuous improvement in organizational change activities and optimize adoption efforts
- Facilitates team interaction, enabling the Company to fast-track mobilization of employees into productive teams
- Provides best practice guidance/support for prioritized OCM needs to ensure successful delivery of business results as it relates to the high-level goals established within the organization
- Stays current on the latest industry technologies, trends, and communication strategies
- Assists employees, vendors, or other customers by answering questions related to OCM processes, procedures, and Communication services.
- This position requires a minimum of 5 years of experience with Organizational Change Management.
- Change navigation experience for at least 1 large scale change initiatives is necessary.
- Experience supporting creation and roll out of organization tool kit/discipline is required.
- Proven ability lead change management activities in accordance to defined process and Company OCM methodology is necessary.
- Proven project management, problem solving, people persuasion, negotiation and crisis management skills are imperative. Proven experience providing OCM Leadership for large scale multi-site organizations is necessary.
- Corporate training and education experience and retail business acumen is preferred.
- Experience successfully collaborating across key training, communication, and change management teams to meet established OCM goals is crucial.
- Strong ability to facilitate discussions and negotiate mutually beneficial solutions is vital.
- Expert ability to communicate across all levels of the organization, present complex ideas concisely and clearly articulate technical ideas to a non-technical audience both verbally and in writing is necessary.
- Demonstrated business acumen with knowledge and understanding of business issues, priorities, goals, and strategy is necessary.
- Advanced skills with Microsoft office, including skills with Word, Excel, Project, Visio, and PowerPoint are necessary.
- Proven collaboration, facilitation and negotiation skills are required. Proven ability to provide and recommend innovative ideas with the skill to align projects and Company strategy is vital.
- Proven ability to multi-task and work successfully within strict deadlines while motivating others is necessary.
- Able to work efficiently and accurately under pressure, meet deadlines, present a professional demeanor and work well independently is essential.
- In addition, troubleshooting and organizational skills with a can-do attitude and the ability to adjust to changing requirements are needed.
- Proven customer service skills including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude is crucial.
- Maintaining confidentiality, treating others with respect and upholding Company values are key attributes.
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