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Relocation Coordinator

2 months ago

Saint Louis, United States New Earth Residential LLC Full time $48,000 - $50,000
Job DescriptionJob Description

Position: Relocation Assistant

Category: Non-Exempt (Hourly)

Supervisor: Community Manager/District Manager

Hours: Typical range of hours is based on the community needs and may require weekends and after hour emergency services. Workdays may be adjusted based on community needs. Full Time: 5 days per week, 8 hours per day (average 40 hours).

Physical Demands: Moderate (occasional up to 75 pounds) - Climb stairs, stoop, kneel, crouch, reach, handle, etc.

Drug Screens: Pre-employment, post injury, reasonable suspicion, and possible random screens.

New Earth Residential is committed to creating a better way to live in the multifamily real estate business. We are dedicated to delivering excellence in apartment living, designed as urban village communities that residents are proud to call home. New Earth Residential develops, redevelops, acquires, and manages apartment communities in the leading metropolitan areas in Arizona, California, Colorado, Indiana, Michigan, Missouri, Nevada, New Mexico, Tennessee, Texas, Utah, Washington, Wisconsin and Wyoming. We are committing to growing our organization through attracting, developing, and retaining superior talent who emulate the New Earth Residential values.

As a Relocation Assistant, you can help make those dreams a reality If you enjoy working with people and have a positive, friendly attitude come join us

Knowledge / Skills / Ability:

  • Professional phone skills 
  • Highly organized 
  • Excellent communication skills 
  • Time management skills 
  • Flexibility and patience  
  • Keen attention to detail
  • Conversational and outgoing

General Summary of Associate Responsibility:

  • To support and assist all aspects of the property rehab project, while reporting to and acting under the direction of the Community Manager and District Manager.
  • Meet and work with development, property management, and resident services coordinator (if applicable) and other third-party supportive services staff to identify and coordinate services for households with special needs and ensure uninterrupted services and any other necessary services residents need during the relocation process.
  • Maintain a spreadsheet that includes each household relocated, date relocated, location of the relocated unit, moving company that moved the resident, and date resident moved back to their unit.
  • Provide ongoing status reports on relocation project processes.
  • Monitor vendor (i.e., movers, cleaners, packing supply company, etc.) contract compliance.
  • Respond to resident inquiries and be the primary contact for residents regarding relocation.
  • Prepare and distribute written notices in preparation for upcoming resident relocations to affected households.
  • Work closely with the PM, construction, and development team to coordinate and ensure all requirements are met prior to the start of construction work for each unit.
  • Conduct advance planning with every household and provide additional support to special needs households (including elderly, disabled, and households with household maintenance issues).
  • Inspect temporary units and completed units to ensure and document that decent, safe, and sanitary (DSS) requirements are satisfied, if requested.
  • Notify residents of their move date and provide ongoing contact and support to ensure that they are prepared to move to their new temporary unit assignment.
  • Help with arranging for moves, including packing/unpacking assistance for households desiring such assistance.
  • Issue boxes to residents to prepare for moving
  • Schedule, coordinate and supervise moves for residents undergoing temporary relocation
  • Work with the General Contractor and Owner team to ensure moves occur on time with respect to the most current project schedule.

Preferred Education and Experience:

  • A high school diploma or equivalent is required
  • Customer Service background (preferred)

New Earth Residential offers a competitive compensation package including monthly and quarterly bonuses, health, vision, dental and life insurance.

I acknowledge that I can perform the essential functions listed above for this position without any accommodation.

Welcome aboard We're thrilled to introduce you to the Urban Village Program, where everyone plays a pivotal role in nurturing vibrant and sustainable communities.

Who are we? Urban Village is a unique platform that allows the residents to connect, engage, and socialize.

What makes us different? Residents benefit from our premier social impact program at no additional cost. Residents engage with the program through events and activities, partnerships with meaningful third-party resources, community-based leadership opportunities, and placemaking.

Here's what you'll be up to:

  1. Building Community:
    • Work closely with your Program Coordinator to spread the word by distributing and displaying our latest monthly Urban Village Newsletter throughout the community.
    • Engage with residents, fueling excitement about upcoming events and fostering a strong sense of community participation.
  2. Enhancing Environments:
    • Champion the use of garden boxes and beehives within your community (if applicable), promoting a greener, more sustainable environment.
    • Roll up your sleeves and join us at our annual Impact Day, where we tackle community enhancement projects together.
  3. Channeling Resources:
    • Forge connections with vendors and potential partners, establishing communication channels to support our community's needs.
    • Keep your Program Coordinator in the loop by sharing relevant information and contact details for potential collaborations.
  4. Building Leaders:
    • Educate residents about the program and inspire their involvement as resident facilitators, empowering them to take on leadership roles.
    • Guide interested residents through the sign-up process, nurturing the next generation of community leaders.

Your dedication to these responsibilities will be instrumental in driving the success and longevity of The Urban Village Program. Get ready to make a meaningful impact and join us on this exciting journey Learn more about our program here.