I.T. Helpdesk Technician

At I.Q. Technologies, you have an excellent opportunity to excel your career within a thriving organization. We are looking for a qualified, experienced, and motivated individual to become part of IQ's team today

The candidate will be responsible for helpdesk support as well as for providing remote support to customers as/when needed. Duties include (but not limited to) responding to tickets, diagnosing and resolving various PC/Desktop technical issues, ticket escalation, support of hardware, software, operating systems, general day to day helpdesk services, and other tasks as assigned by the manager.

• General knowledge of Microsoft Active Directory related to user management such as password resets, account management, etc.
• Imaging PC’s/Laptops
• Basic knowledge of Local Area Networks
• Knowledge of Printer/Fax troubleshooting, support, general maintenance
• Laptop/Desktop hardware support
• Microsoft Office Suite knowledge and troubleshooting know-how (Word, Excel, PowerPoint etc.)
• Email client configuration & setup (Outlook, phone email setup, etc.)
• Knowledge of helpdesk/ ticketing system
• Knowledge of working with Projectors
• Basic Knowledge of Telephone systems
• Knowledge of Setup/troubleshoot mobile phones
• Knowledge of Antivirus/Anti Malware software
• Excellent communication skills as candidate will be directly interacting with users at client sites.
• Technical troubleshooting skills.

I.Q. Technologies is an equal opportunity employer. Part of I.Q. Technologies employment process requires that candidates must successfully complete and pass a background and drug check. Resumes are required during the initial application process. Only candidates that fulfill the necessary requirements will be considered/contacted. NO DIRECT CALLS IN REGARD TO THIS POSITION.

Benefits

- 401K

- Vision Insurance

- Medical Insurance

-Dental Insurance

- PTO