Service Technician

2 weeks ago

Seattle, United States Accurate Chemical Full time
Job DescriptionJob Description

Position Overview

The focus of this position is to develop business in the greater Seattle area through customer-direct sales and distribution, while overseeing area operations and ensuring excellent service is provided to customer accounts.

Responsibilities Include:

Business Development (60%)
  • Increase market penetration by prospecting new direct Accurate customers.
  • Cultivate and manage Distributor and Broker partners; facilitate frequent meetings and set expectations on proper procedures for bringing on new business.
  • Increase profitability by identifying sales opportunities within existing customers.
  • Conduct accurate install surveys; foster frequent and clear communication between internal operations, Distributors and Brokers to close business.

Service & Operations (40%)

  • Set the example for exceptional service standards; provide technical field support and training as needed.
  • Responsible for execution and organization of parts, dispenser, equipment and direct-ship product orders as well as inventory management for the pacific northwest.
  • Be the main point of contact and act as a liaison between service technicians in your territory and the operations and administrative teams at headquarters (Tempe).
  • Conduct oversight of customer accounts by doing site audits to ensure proper preventative maintenance is performed.
  • 24/7 mentality - be on-call and ensure after-hour and weekend service calls are responded to and resolved in a timely and efficient manner.
  • Conduct site trainings at customer locations on proper equipment and chemical use.
  • Oversee test locations to ensure all customer needs are met.
  • Organize large rollouts; work with our internal operations team and coordinate with customers to devise plans for flawless installations.
  • Install and maintain chemical dispensing systems, dish machines and water softeners at restaurants, hotels, schools and health care facilities.
  • Act as a change-agent by providing insight on how to improve our chemical and service program.
  • Other duties and responsibilities as

The ideal candidate will have:

  • High School Diploma or Equivalent
  • A minimum of 5 years' experience in the Chemical Sales/Service industry
  • A minimum of 5 years' experience managing Distributer relationships
  • Dish machine installation and preventative maintenance experience
  • Proficient in Microsoft Office (Outlook, Word, Excel)
  • Ability to operate a smart phone, conduct internet research and learn new technologies
  • Ability to lift with little to no restrictions
  • Ability to travel by car and plane (valid driver's license required)
  • Able to follow safety standards that vary from site to site
  • Organizational skills and the ability to multi-task
    • Proven ability to train others
    • Strong sense of urgency
  • Solid judgment along with decision-making skills

Excellent verbal and written communication skills

  • Extensive management experience
  • Vendor management experience
  • Familiarity with Adobe Acrobat Platforms
  • Professional, flexible and positive team player that is self-directed and self-motivated
  • Outstanding relationship-building skills coupled with a high degree of responsiveness and integrity

Competitive Compensation Package including:

  • This is a full-time Exempt position. Hours of work are Monday through Friday, 40 hours per week, along with on-call responsibilities. This position is eligible for overtime for work in excess of 40 per week.
  • Competitive Wage
  • Paid time off including: 2 weeks' vacation, paid sick time and 7 paid Holidays
  • 401(k) Plan with company match
  • Medical/Dental/Vision/STD/LTD/Life & AD&D


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