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Fitness Floor Staff

5 months ago

West Roxbury, United States YMCA of Greater Boston Full time
Job DescriptionJob DescriptionDescriptionThe role of the Fitness Center Concierge is to serve as a key team member supporting the member experience by providing exemplary customer service to members and staff. The concierge, reporting to the Healthy Living Director, is an integral team member who maintains the safety and cleanliness of the fitness facilities. Specializing in fitness is not required as the focus is on cleanliness and member experience. 

  • Understand and demonstrate all policies and expectations of branch fitness facilities.
  • Welcome members, guiding them to appropriate equipment and sharing expectations with members regarding equipment usage, physical distancing, masks, and cleaning.
  • Ensure adequate cleaning products are placed in fitness facilities.
  • Clean high touch areas and all other equipment between sessions.
  • Monitor room capacity, member traffic flow, and physical distancing, communicating appropriately when there are any concerns.
  • Provide notification to members when appropriately 10 minutes remain in a member's session.
  • Activate the branch Emergency Response Plan as needed in response to medical or other emergencies and inform branch leadership as needed.
  • Communicate and elevate member and staff concerns, safety infractions, and facility issues at the end of each shift to the Leader on Duty.
  • Able to work opening, closing, and weekend shifts on a flexible schedule. 
Required Qualifications

  • Fitness floor or customer service experience
  • CPR/AED certification
  • CORI/SORI background check 
Preferred Qualifications

  • NCCA or similar accredited personal training certification
Physical Demands

  • Ability to physically and verbally interact with members and staff.
  • Ability to handle cleaning supplies and personal protective equipment.
  • Ability to travel throughout the fitness center.
  • Ability to lift up to 50 lbs.

Key Responsibilities
  • Understand and demonstrate all policies and expectations of branch fitness facilities.
  • Welcome members, guiding them to appropriate equipment and sharing expectations with members regarding equipment usage, physical distancing, masks, and cleaning.
  • Ensure adequate cleaning products are placed in fitness facilities.
  • Clean high touch areas and all other equipment between sessions.
  • Monitor room capacity, member traffic flow, and physical distancing, communicating appropriately when there are any concerns.
  • Provide notification to members when appropriately 10 minutes remain in a member's session.
  • Activate the branch Emergency Response Plan as needed in response to medical or other emergencies and inform branch leadership as needed.
  • Communicate and elevate member and staff concerns, safety infractions, and facility issues at the end of each shift to the Leader on Duty.
  • Able to work opening, closing, and weekend shifts on a flexible schedule.