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Rapid Rehousing Case Manager

3 months ago

Seattle, United States CHIEF SEATTLE CLUB Full time
Job DescriptionJob Description

JOB DESCRIPTION

Job Title: Rapid Rehousing Case Manager Effective Date: 06/24/2024

Reports to: Housing Program Manager Salary Range: $28.50 per hour

Status: ☒Regular ☐Temporary ☒Full-Time ☐Part-Time FLSA: ☐ Exempt ☒ Non-Exempt

Job Summary:

This Rapid Rehousing Case Manager position is a key member of the Chief Seattle Club team, responsible for providing culturally competent housing case management and counseling services to our members and their families. This position will report directly to the Housing Program Manager, and requires sensitivity to the needs of homeless and low income American Indians.

This position requires excellent oral and written/communication skills, and the ability to prioritize and manage a large caseload. Must work efficiently under pressure and creatively to resolve issues that arise. This position represents the organization with confidence and professionalism.

Goals and objectives are established and evaluated by the Executive, Deputy, & Case Management Directors.

Duties/Responsibilities:

  • Works with single adult members to provide housing options; provides coordinated services with multiple Chief Seattle Club partnering agencies. Expected to meet program performance objectives and productivity standards.
  • The Single Adult Case Manager will have a case load up to 35; successfully exit 80% of households into permanent housing and ensure 95% of single adults/families and 80% of youth/young adult households that exit into permanent housing will not return to homelessness within 6 months.
  • After move-in, the case manager will conduct 90-day follow-up assessments to ensure households continue to remain stably housed.
  • Working with State officials for documentation for family needs.
  • Advocating for families at case conferencing in CEA.
  • Traveling to different locations to do intakes and placements with vulnerable families.
  • Must be willing to periodically assist and support the Outreach & Engagement Case Manager in conducting street outreach to various locations such as shelters and encampments (sanctioned and unsanctioned).
  • Being able to multi-task and keep track of budget for move-in costs (deposits, applications fees, 1st month rent, last month’s rent etc.). Self-organization is essential.
  • Competent skills in Microsoft Excel, Word, Outlook and Calendar.
  • Attends and participates in CSC trainings, staff meetings, and monthly CSC partners meeting;
  • Other job-related duties as assigned by the Program Director or Deputy Director; detail progress notes, house visits, and advocacy.
  • Provides initial intakes on incoming members.
  • Determines member’s and family’s strengths and needs by establishing a safe trusting relationship with members and CSC partnering agencies; assist in establishing a goal-oriented Family Housing Plan.
  • Maintains continuity of care by communicating changes in member condition to all relevant CSC personnel; documenting changes and service plan events; monitoring progress toward housing goals and adjusting services as required.
  • Establishes a compassionate and respectful environment by practicing good communication skills; keeping member information confidential; conducting self in professional manner.
  • Multi-tasking and keep track of budget for move-in costs (deposits, applications fees, 1st month rent, last month’s rent etc.); excel efficient, word document efficient for deliverables.
  • Establishes a compassionate and respectful environment by practicing good communication skills; keeping member information confidential; conducting self in professional manner.
  • Completes projects and task as assigned by Supervisor.

Other Factors:

  • Attends and participates in CSC trainings, staff meetings, and monthly CSC partners meeting
  • Organized and creative.
  • Leadership and teambuilding skills are a must.
  • Must possess a valid WA state driver’s license & 3-year clean driving record.

Education and Experience:

  • BA or equivalent work experience.
  • Minimum 2 years case management experience; preferably in a non-profit social service setting.
  • Excellent typing, verbal, written and communication skills.
  • Proficient in Microsoft applications (Outlook, Word, Excel).
  • Experience working with homeless and/or low-income population.
  • Experience working with Native American population and/or strong awareness of Native Culture.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to: work at a stationary work space for long periods of time, with mobility to move throughout the office; use a PC, constantly reaching with hands and fingers and keyboarding extensively; work with team as frequent communication is required, including use of the telephone; be able to read and write documents in hard and electronic copy, including those requiring great attention to detail; have the physical strength and agility to handle routine office tasks and machinery. Occasional travel may be required for certain employees depending on location.


This position is typically in an office environment with desktop business equipment and frequent telephone calls. Noise level is moderate. Frequent interruptions are common, while under deadlines and time constraints.

Most positions at CSC are exposed to members of the community who have experienced or are experiencing trauma in various forms including but not limited to: domestic violence, sexual violence, homelessness, unemployment, financial hardship, etc. As a result, staff are at risk of secondary trauma. Employees are encouraged to seek external support and maintain self-care when working indirectly or directly with clients. Mental health care referrals for employees are available.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Equity Assessment:

Skill      20         Effort      20        Responsibility      30       Working Conditions       30    

Benefits Summary:

Full-time employee benefits package includes:

    • Medical, Dental, Vision, and an Employee Assistance Program
    • Public Transportation (ORCA) pass
    • 401(k) Retirement Plan
    • Paid Time Off and Holiday Pay
    • Transparent Pay Schedule
    • Internal Hiring and Encouraged Advancement

Equal Employment Opportunity

Chief Seattle Club is an equal opportunity employer. Employment decisions are based on merit and business needs. It is Chief Seattle Club’s policy not to discriminate against employees and applicants based on race, color, citizenship, status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any other factor protected by law, with respect to recruitment, hiring, training, promotion and other terms and conditions of employment. All employment decisions shall be consistent with the principle of Equal Employment Opportunity.

Chief Seattle Club is committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, and vendors.