Storage Relief Manager

2 weeks ago

Chattanooga, United States Highline Storage Partners Full time
Job DescriptionJob DescriptionAre you passionate about helping others and customer service? Do you want to be part of a growing team in an exciting industry? Do you share these Core Values and Guiding Principles?
  • Great Leadership
  • Integrity & Honesty
  • Teamwork
  • Open Communication
  • Excellence
  • Accountability 
  • Trust Building
Then we want you on our team. Come work for a fast-growing, innovative, and dynamic self-storage company. We pride ourselves on a commitment to an employee-focused culture,  world-class customer service, and hard work. We seek confident individuals with strong customer service, interpersonal, sales, collection, and telephone skills. We offer a competitive compensation package with medical, dental, vision, life insurance, and 401(k) benefits.
The self-storage business is a fast-paced environment and our employees wear many different hats from sales and customer service representatives to marketing specialists and cleaning crew. Below is a list of duties that you will be responsible for:
Duties (include but not limited to):
•   Daily operations of the facility
•   Standing up and greeting everyone when they walk in
•   Aiding customers in selecting the right size storage unit before each rental
•   Being able to accurately perform each storage rental and complete all appropriate paperwork correctly
•   Sell and maintain proper inventory for all merchandise
•   Maintaining accurate recording keeping of all customer accounts including but not limited to customer payments and notes.
•   Ability to maintain accurate bookkeeping records for daily bank deposits, receipts, payments, invoice processing per company policy
•   Working independently or with other team members at multiple locations
•   Conduct daily physical storage unit inspection; walk-thru, lock checks, confirm inventory availability and ensure spaces are secure and/or ready to rent
•   Perform cleaning and maintenance such as sweeping, mopping, picking up trash and wiping windows to ensure a great customer experience
•   Fulfilling monthly marketing targets such as calls, visit, emails, social media post and events in the community
•   Manage the collection of past due and delinquent accounts and preparing units for auction while staying compliant with the local storage lien law.

Candidate Qualifications: 
•   Previous experience in the self-storage, property management or other related fields is recommended
•   Valid Driver's License
•   Reliable Transportation
•   Successfully Complete Background Check, Drug Screening and Aptitude Test
•   Ability to Multitask and build rapport with tenants
•   Excellent written and verbal communication skills
•   Ability to learn new software systems quickly

Physical Requirements:
•   Sitting/standing/walking for up to 8 hours per day and lifting to 30 pounds
•   Will walk approximately 50% of your day and will sit at a computer for 50% of your day
•   Must be able to maintain a clean work environment inside as well as units.
•   Must be able to view computer screen for long lengths of time

Compensation:
$17-$18/hour 

 

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