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Customer Service Manager

3 months ago

Scottsboro, United States David Perkins - State Farm Agent Full time $35,000 - $50,000
Job DescriptionJob DescriptionBenefits:
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Vision insurance

ROLE DESCRIPTION:
If you love to help people, and consider yourself a people person this could be a great opportunity. We are looking for someone for our customer care position to help our office grow, and help take care of our customers and create great experiences for them. This could grow into a management position if the candidate shows responsibility and excels with taking care of our customers.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:
  • Answer questions, help with billing, claims, making changes, and completing tasks
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
  • Promote successful and long-lasting customer relations.
QUALIFICATIONS:
  • Experience in in customer service positions is preferred
  • Experience managing client relationships is preferred
  • Interest in marketing products and services based on customer needs
  • Excellent communication skills - written, verbal, and listening
  • Drive and motivation
  • Dedicated to customer service
  • Great interpersonal skills
  • Ability to multitask
  • Detail oriented
  • Work well with a team to promote office goals