Customer Success Support Analyst

3 weeks ago

Waco, United States Sharetec Full time
Job DescriptionJob DescriptionDescription:

Sharetec is looking for a Customer Success Support Analyst to join our team


At Sharetec, we believe in the talent of our workforce. We have the opportunity to make millions of peoples' lives easier by developing innovative solutions for credit unions and their members to utilize on a daily basis. Not only do our customers rely on us to deliver powerful technology, but they also count on us to be a caring partner in their business.


As a Customer Success Support Analyst, you will utilize excellent problem solving, communication, and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. This role exists to provide outstanding, first-in-class support to clients.


This is a full-time, exempt, hybrid-remote position that can be located at one of our office sites in Ft. Wayne, IN; Waco, TX; or Canfield, OH. For the right candidate, fully remote work is also an option. We can only consider remote employees who reside in one of the states listed below. The starting salary for this position is $45,000.


Who will love this job:

  • Someone who enjoys working collaboratively with internal teams to provide first in-class service to external customers
  • Someone who is detail oriented, precise, with consistent work output, and exercises tireless patience
  • Someone who finds satisfaction in solving problems and helping others
  • Someone who is passionate about providing customer service in the banking and financial services industry
  • Someone who thrives in a call center environment
  • Someone who likes to provide technical assistance and advice to end-users by performing a diagnosis
  • Someone who can communicate technical solutions in a user-friendly, clear, and professional manner

As a Customer Success Support Analyst, you will:

  • Use a technical and analytical approach to deliver service and support to end users via remote connections;
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
  • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
  • Diagnose and resolve technical software issues;
  • Research required information using available resources;
  • Identify and escalate priority issues per client specifications;
  • Accurately process and document case transactions using a designated tracking software;
  • Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
  • Organize ideas and communicate oral messages appropriate to listeners and situations;
  • Follow up and make scheduled callbacks to customers where necessary
  • Stay current with system information, changes and updates.
  • Participates in after-hours on-call rotation
  • Perform other duties as assigned by Tier II Support Analyst or Support Manager

You should have:

  • High school diploma or equivalent required; Associates or higher in Business or Computer Science preferred
  • 2+ years direct customer service in the financial services industry. This should include, but is not limited to credit union or banking operations as a teller, loan officer, ACH processor, etc. OR 2+ years in a support call center environment.
  • Ability to communicate clearly via verbal, written or typed media through a provided telephone and computer
  • Some technical knowledge is a plus; however, a willingness to learn is necessary
  • Ability to maintain effectiveness when experiencing major changes in work tasks or work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
  • Ability to deal effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict, working cooperatively with others to set goals, resolve problems, and make decisions that enhance effectiveness
  • Willingness to establish proper courses of action to ensure that work is completed efficiently and on time/within proper time limits
  • High standards of performance for self; assuming responsibility and accountability for successfully completing assignments

REMOTE CANDIDATES: This position is open to candidates residing in the following states: Arizona, Colorado, Florida, Iowa, Illinois, Indiana, Maryland, Maine, Michigan, Minnesota, Mississippi, Montana, North Carolina, New Hampshire, New Mexico, New York, North Dakota, Ohio, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Utah, Washington, West Virginia, Wisconsin. We cannot consider candidate who reside in other states at this time.


Why Sharetec:

Acquired by Evergreen Services group in late 2020, Sharetec is now marching towards rapid growth and expansion into new markets. We are a team of highly focused and dedicated individuals who stop at nothing to achieve success no matter how great or small the challenge; we are also a unique bunch of people that love to work and play together. We do our best to make fun a basic part of every day.


Sharetec offers a robust benefits package, including competitive salaries, medical, dental, vision, life and disability coverage, Paid Time Off (PTO), paid holidays - including your birthday off, $1,000 employee referral program, 401(k) and 401(k) matching. We like to put the fun in the funds with department and company outings like paid food trucks, baseball games, bowling, and riverboat cruises.


Sharetec is an equal opportunity employer.


#ZR

Requirements:


  • Customer Success Support Analyst

    4 weeks ago

    Waco, United States Sharetec Full time

    Job Type Full-time Description Sharetec is looking for a Customer Success Support Analyst to join our team! At Sharetec, we believe in the talent of our workforce. We have the opportunity to make millions of peoples' lives easier by developing innovative solutions for credit unions and their members to utilize on a daily basis. Not only do our customers rely...

  • Customer Success Support Analyst

    4 weeks ago

    Waco, United States Sharetec Full time

    Job Type Full-time Description Sharetec is looking for a Customer Success Support Analyst to join our team! At Sharetec, we believe in the talent of our workforce. We have the opportunity to make millions of peoples' lives easier by developing innovative solutions for credit unions and their members to utilize on a daily basis. Not only do our customers rely...

  • Customer Success Support Analyst

    3 weeks ago

    Waco, United States Sharetec Full time

    Job Type Full-time Description Sharetec is looking for a Customer Success Support Analyst to join our team! At Sharetec, we believe in the talent of our workforce. We have the opportunity to make millions of peoples' lives easier by developing innovative solutions for credit unions and their members to utilize on a daily basis. Not only do our customers rely...

  • Customer Success Support Analyst

    3 weeks ago

    Waco, United States ShareTec Full time

    Job DescriptionJob DescriptionDescription:Sharetec is looking for a Customer Success Support Analyst to join our team!At Sharetec, we believe in the talent of our workforce. We have the opportunity to make millions of peoples' lives easier by developing innovative solutions for credit unions and their members to utilize on a daily basis. Not only do our...

  • Customer Success Support Analyst

    3 weeks ago

    Waco, United States Sharetec Full time

    Job Type Full-time Description Sharetec is looking for a Customer Success Support Analyst to join our team! At Sharetec, we believe in the talent of our workforce. We have the opportunity to make millions of peoples' lives easier by developing innovative solutions for credit unions and their members to utilize on a daily basis. Not only do our customers rely...

  • Customer Success Support Analyst

    2 weeks ago

    Waco, United States Sharetec Full time

    Job Type Full-time Description Sharetec is looking for a Customer Success Support Analyst to join our team! At Sharetec, we believe in the talent of our workforce. We have the opportunity to make millions of peoples' lives easier by developing innovative solutions for credit unions and their members to utilize on a daily basis. Not only do our customers rely...

  • Customer Success Support Analyst

    1 week ago

    Waco, United States ShareTec Full time

    Job DescriptionJob DescriptionDescription:Sharetec is looking for a Customer Success Support Analyst to join our team!At Sharetec, we believe in the talent of our workforce. We have the opportunity to make millions of peoples' lives easier by developing innovative solutions for credit unions and their members to utilize on a daily basis. Not only do our...

  • Customer Success Manager

    3 days ago

    Waco, United States Clayton Homes Full time

    Clayton Homes, a Berkshire Hathaway company and the nation's leading housing provider, is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment to creating a World Class Customer Experience is unparalleled in the housing industry and we believe it begins with a World Class Team Member Experience. From...

  • IT Risk Analyst

    2 weeks ago

    Waco, United States Neighborly Full time

    IT Risk Analyst   Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the...

  • IT Risk Analyst

    2 weeks ago

    Waco, United States Neighborly Full time

    IT Risk Analyst   Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the...

  • Customer Support Associate- Waco, Texas

    1 week ago

    Waco, United States Atmos Energy Full time

    At Atmos Energy, we enjoy an employee-focused culture with rewarding work, competitive pay, work-life balance, inclusion and diversity, and excellent benefits. Benefits offered include: Medical & Prescription Drug Coverage 401K/Retirement Savings Plan Dental Insurance Vision Insurance Basic Life Insurance Short- and Long-Term Disability Employee Assistance...

  • Research Analyst/Senior Research Analyst

    1 month ago

    Waco, United States Baylor University (TX) Full time

    What We're Looking For Baylor University is seeking a is seeking a skilled and driven individual to join our Enrollment Management team as a Research Analyst/Senior Research Analyst. In this role, you will be instrumental in conducting research on university data to provide valuable insights to key stakeholders, facilitating data-informed decisions across...

  • Case Manager

    4 weeks ago

    Waco, United States Heart of Texas Goodwill Industries, Inc. Full time

    Job DetailsJob LocationEast Waco Community Connect - (1000 East Waco Drive) - Waco, TXPosition TypeFull TimeSalary Range$19.00 - $19.00 HourlyDescriptionSUMMARY: The job involves implementing and conducting case management, services, and training for participants in specialized Mission Services programs.ESSENTIAL DUTIES AND RESPONSIBILITIES: The following...

  • Supply Chain Analyst

    3 weeks ago

    Waco, United States Howmet Aerospace Full time

    ResponsibilitiesHowmet Fastening Systems is looking for an Associate Supply Chain Analyst to join our Sales/Marketing Department in Waco, TX. This role performs all Supply Chain Analyst activities including: processing customer demand (via purchase orders, customer portals, or EDI communication), responding to new & existing customer supply chain actions,...

  • Success Coach

    3 weeks ago

    Waco, United States Heart of Texas Goodwill Industries, Inc. Full time

    Job Details Job Location Waco JC - (1700 South New Road) - Waco, TX Position Type Full Time Salary Range $20.25 - $20.25 Hourly Description SUMMARY: The job involves implementing and conducting case management, services, and training for participants in specialized Mission Services programs. ESSENTIAL DUTIES AND RESPONSIBILITIES : The following tasks will be...

  • Business Systems Analyst

    3 weeks ago

    Waco, United States Howmet Aerospace Full time

    ResponsibilitiesHowmet Fastening Systems (HFS) is seeking an IT Business Analyst in our Waco, TX location. join the ERP systems support team supporting our Industrial division. The right candidate will have experience with Infor Baan / ERP LN or other mid-market ERP systems such as QAD, M3, Epicor, or Sage. The candidate will review, analyze, and evaluate...

  • Success Coach

    1 month ago

    Waco, United States Heart of Texas Goodwill Industries, Inc. Full time

    Job DetailsJob Location Waco JC - (1700 South New Road) - Waco, TX Position Type Full Time Salary Range $20.25 - $20.25 Hourly DescriptionSUMMARY: The job involves implementing and conducting case management, services, and training for participants in specialized Mission Services programs. ESSENTIAL DUTIES AND RESPONSIBILITIES: The following tasks will be...

  • Success Coach

    1 month ago

    Waco, United States HEART OF TEXAS GOODWILL INDUSTRIES Full time

    Job DetailsJob LocationWaco JC - (1700 South New Road) - Waco, TXPosition TypeFull TimeSalary Range$20.25 - $20.25 HourlyDescriptionSUMMARY: The job involves implementing and conducting case management, services, and training for participants in specialized Mission Services programs.ESSENTIAL DUTIES AND RESPONSIBILITIES: The following tasks will be performed...

  • Success Coach

    2 weeks ago

    Waco, United States HEART OF TEXAS GOODWILL INDUSTRIES Full time

    Job DetailsJob LocationWaco JC - (1700 South New Road) - Waco, TXPosition TypeFull TimeSalary Range$20.25 - $20.25 HourlyDescriptionSUMMARY: The job involves implementing and conducting case management, services, and training for participants in specialized Mission Services programs.ESSENTIAL DUTIES AND RESPONSIBILITIES: The following tasks will be performed...

  • Research Analyst/Senior Research Analyst

    3 weeks ago

    Waco, United States Baylor University Full time

    Job DescriptionWhat We're Looking ForBaylor University is seeking a is seeking a skilled and driven individual to join our Enrollment Management team as a Research Analyst/Senior Research Analyst. In this role, you will be instrumental in conducting research on university data to provide valuable insights to key stakeholders, facilitating data-informed...