![Mid America Bank](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
4 weeks ago
Osage Beach Branch: Hours are flexible
Lobby Hours Monday-Friday 7:30am-4:00pm; Saturday 7:30am-11:30am
Job Summary:
The CSR is primarily responsible for opening new deposit accounts for personal and business customers. The CSR interacts with current and potential customers in a professional and helpful manner and uses their knowledge of the bank's products and services to satisfy customers' needs, while complying with all banking regulations. The CSR resolves customers' account inquiries. The CSR also has the capability to accurately process customers' transactions.
Essential Functions:
- Acquire and maintain knowledge of all bank products and services.
- Promote the bank's products and services based on customers' needs
- Accurately open new personal and business deposit accounts, debit cards, IRAs, and CDs based on customers' needs
- Prepare all related new account documentation
- Interact with customers in person, on telephone, or through other electronic communications in a friendly, helpful, and patient manner
- Answer customers' basic and complex inquiries about their accounts
- Develop and maintain relationships with portfolio of customers
- Find creative ways to provide customers an exemplary customer service experience
- Safely and accurately process customers' transactions such as cashing checks, depositing money, issuing withdrawals, and collecting loan payments as needed
- Issue negotiable items such as cashier's checks as needed
- Complete customers' special requests as needed
- Maintain and balance supply of cash and currency in personal cash drawer as needed
- Comply with bank operations and security procedures
- Maintain confidentiality of customer and bank operations information
- Follow all banking guidelines and regulations
- Other duties as assigned by supervisor
- High school diploma or educational equivalent preferred, not required and/or prefer to be at least 16 years of age at time of employment
- Prefer minimum 3-5 years banking experience
- Years of experience may be substituted for education requirements or related work experience
- This job requires skills needed in a typical office environment. This included computer skills, communication skills, as well as utilization of office equipment
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