Auto Title Coordinator Trainer
4 weeks ago
POSITION PURPOSE
The Auto Title Coordinator/Trainer is a cross-functional position responsible for supporting the Auto Titling area with daily reports, follow up and tasks due. This person will be the liaison between the Auto title team and the lender
ESSENTIAL FUNCTIONS AND BASIC DUTIES
- Delivers group and individual instruction and training on the auto titling process which includes documentation required to get our lien in place with the DMV on consumer and commercial vehicle types.
- Develops training aids.
- Responds to internal and external queries via team inboxes and daily phone calls regarding status of auto titling paperwork.
- Monitor daily auto titling tickler report
- Perform other duties, tasks and special projects as required, assigned, or directed.
- Follows all compliance policies and procedures.
SUPERVISORY RESPONSIBILITIES:
This role has no supervisory responsibilities.
QUALIFICATIONS
Education/Certification: High School Diploma or GED
Required Knowledge: 1 + years Mortgage, Consumer/Commercial and Business loan servicing.
Experience Required: Consumer/commercial and Business Loan Servicing.
Experience with DMV is preferred but not required
Strong Excel skills.
Experience pulling and working system reports.
Excellent customer service and training skills
Excellent communication skills ideally with experience breaking down complex processes into layman terms.
Skills/Abilities: Must be able to handle and resolve high volumes of work and meet strict deadlines
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write detailed correspondence.
Must be a critical thinker and able to analyze situations and escalate to management as needed
Highly organized and self-motivated
Excellent verbal and written skills
Thorough knowledge of all applicable Bank mainframe systems.
To perform this job successfully, an individual should have strong knowledge of Spreadsheet software and Word Processing software
Needs to have a strong attention to detail and be able to perform multiple tasks under pressure
Tact in dealing with customers and employees, and experience liaising with varied bank departments to resolve issues.
Light typing; moderate to heavy computer input
Proficient computer skills
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