IT Specialist

Job Summary:

Softrim is a leading technology services provider with Managed IT and Low Voltage offerings.  We are looking for an IT Specialist to assist corporate users on-site (75%) and provide field support for the client’s satellite offices in the Freehold and Toms River area (25%).  The candidate should have working experience with Microsoft technologies and systems, networking, troubleshooting skills, and exceptional customer service and communication skills.

Responsibilities:

• Provide Tier 1-2 technical support to both on-site users and remote users via phone, web-based tools, and email
• Act as a liaison between users and remote Tier 2-3 team members and assist remote team members with service delivery, projects, and requests

• Assist with and solve technical issues relating to Microsoft Office, M365, SharePoint, OneDrive, Teams, network printing and scanning, VOIP, malware, and other technologies
• Develop and maintain technical expertise on desktop technologies, peripherals, networking, and cloud-based solutions.
• Support and implement Wi-Fi access points and Ubiquiti, other network infrastructure, WAN, LAN, and Firewalls (e.g., SonicWall)

• Evaluate, recommend, and execute new technologies to ensure optimal desktop infrastructure and network performance
• Perform preventive and proactive maintenance and support as needed

• Document all work performed in the ticketing system (ConnectWise)
• Accurately record all-time and notes for work performed following company standards
• Maximize billable status for work performed

• Other duties as assigned

Requirements:

• Associate degree or equivalent experience
• Working knowledge of IT and hands-on experience with networking, desktop technologies, and troubleshooting

Desired Skills:

• CompTIA A+, Network+, Security+, ITIL certification 
• Working knowledge of ConnectWise ticketing system, Labtech, Bomgar, Ubiquiti, SonicWall, VOIP, Mobile Device Management (MDM), and technical documentation

• Ability to handle client interactions professionally and respectfully
• Strong customer service and client management skills
• Strong written, verbal, and interpersonal skills