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Care Navigator
1 month ago
Full-time or part-time opportunities available
Recruiting for late September - early October 2024 start date
Company Statement:
BenefitBump offers caring support through a team of trained advocates who proactively guide employees through all facets of their employer benefits and offers emotional support throughout their growing family journey and beyond. We are a strategic partner for companies who champion work-life family values.
Summary/Objective:
The Care Navigator will provide employee benefit, resource navigation, and emotional support to participants on a regular basis delivered exclusively via telehealth. This role is not responsible for providing psychotherapy or diagnostic services. The ideal candidate is a master’s level clinician; however, applicants with experience working with expectant parents and young families will be considered. Knowledge of healthcare benefits or prior EAP experience is a plus, but not required.
Job Responsibilities:
1. Personalized care for participants
- Facilitates intake and regularly scheduled follow-up virtual calls for participants and families who are trying to conceive, pregnant, postpartum, or in the adoption process
- Provides benefit education and navigation specific to each participant according to their employer’s benefit program
- Supports participant through developing a childcare plan, leave preparation, and return-to-work support
- Serves as a confidant and advocate for participant during their life event
2. Documentation and administrative tasks
- Documents all participant encounters in contact management system in a timely manner
- Completes mental health screenings to assess for appropriate referrals
- Collaborates with a dedicated Care Team (including Benefits Expert & Director of Operations) to identify relevant resources and maximize participant support.
- Participates in regularly scheduled case consultations with Care Team
3. Ensures access to support and care
- Effectively manages caseload, which may include scheduling appointments or providing referrals for mental health resources or other benefits specific to the participant’s identified priorities
- Assists participants through to-dos and activities related to their identified path to parenthood
- Serves as liaison for completing necessary benefit documentation (ie, short term disability paperwork, adding baby to health coverage, etc.)
- Provides in-the-moment emotional support
4. Performs other related duties
- Contributes to non-participant-facing company initiatives that further BenefitBump’s value to growing families (including but not limited to researching regional resources, developing article- and webinar-based content on topics of interest to growing families, etc.)
Required Competencies:
- Master’s degree in social work, counseling, psychology, or sociology (a Bachelor's degree in related field AND experience with expectant parents and/or young families may be considered)
- Strong written and verbal communication skills
- Familiarity with Microsoft Office products
- Detail-orientated
Preferred Competencies:
- Previous experience working with growing families, working parents, women who are pregnant or struggling with becoming pregnant, families that are adopting, and/or working families of young children
- Baseline knowledge of leave/benefits (i.e. FMLA, short-term disability, insurance terminology, employee assistance programs (EAPs), etc.)
- Prior case management experience
- Bi-lingual
Job Requirements:
- Wired cable or DSL connection is required (if working remote)
- Reliable phone or cell phone reception (if working remote)
Supervisory Responsibilities: None.
Diversity Statement:
BenefitBump aims to attract and retain world class people and embrace diversity in all backgrounds. We are committed to providing a diverse and inclusive work environment for all to thrive and succeed.
Requirements: