Herndon Member Service Representative III

3 weeks ago

Herndon, United States Apple Federal Credit Union Full time
Job DescriptionJob Description

Why Join Apple?

At Apple FCU, we take pride in our strong community ties and our commitment to workplace diversity. Our employees are at the heart of our success, and we actively support their professional development and career journeys. As part of our comprehensive benefits package, we offer: health; vision; dental; 401(k) contribution match; tuition reimbursement; guaranteed 11 federal holidays; paid time off; paid volunteer time; TEAM Bonus plan and much more.

Additional Workplace Highlights:

  • Named Top Workplaces by the Washington Post 2023
  • Named Top Workplace USA 2023
  • Named American Banker Best Credit Unions to Work For 2022
  • Diverse, friendly work environment, progressive management staff
  • 21 branches in Northern Virginia with easy commuting distance

Position Summary: The Member Services Representative III plays a crucial role in assisting credit union members by providing personalized recommendations and exceptional service. This position involves cross-selling products, addressing member inquiries, and ensuring compliance with policies and procedures.

Responsibilities:

  1. Needs Assessment and Recommendations:
    • Conduct thorough assessments to understand member needs.
    • Provide personalized product recommendations.
  2. Cross-Selling and Loan Processing:
    • Cross-sell credit union products based on needs.
    • Accurately process loan applications.
  3. Member Communication and Query Resolution:
    • Address inquiries via face-to-face or telephone.
    • Investigate and resolve member queries.
  4. Compliance and Record Keeping:
    • Adhere to policies and complete required paperwork.
    • Document member activity in the system.
  5. Continuous Learning and External Engagement:
    • Stay informed about products and policies.
    • Support external business development events.

Qualifications and Skills:

  • Minimum two (2) years’ experience in lending or branch operations.
  • High school diploma.
  • Excellent positive member/customer service and interpersonal skills.
  • Strong math skills and effective communication with members.
  • Familiarity with loan documents, lending regulations, and credit union policies.
  • Proficiency in Symitar for posting transactions and inquiries.
  • Proficiency in L360 for loan application processing.
  • Ability to lift 25 lbs. and function in a financial institution environment.
  • *Bilingual preferred*

Additional Information:

  • Under general supervision, originate consumer loans within underwriting guidelines.
  • Incorporate The Apple Way principles into daily activities, providing friendly, courteous, and professional service.
  • Qualify potential members and complete steps for opening deposit accounts and automated services.
  • Gather information for consumer loan applications and member requests.
  • Use established sales techniques to achieve individual and related sales goals.
  • Adhere to credit union policies, procedures, and Bank Secrecy Act regulations.
  • Perform other duties as assigned by the Branch Manager.

Employment Type: Full-Time

Location: 362 Elden Street, Herndon, VA 20170

*** Apple Federal Credit Union values, encourages, and implements diversity in the workplace.

As an equal opportunity employer, Apple Federal Credit Union does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.

All selected candidates will be subject to credit and background checks to determine employment eligibility. ***


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