Service Writer

GTG Peterbilt – Quincy, IL is a premier provider of quality products and services to commercial equipment users. We carry a large selection of new and previously owned commercial trucks and offer a full suite of maintenance and repair services. When you build your career at GTG Peterbilt, you make a commitment to being the very best in the business.

We are looking for an experienced Service Writer to join our dynamic team. The potential candidate will greet and consult service customers about their problems. This person will assist in the coordination and communications of the service department as well as perform a variety of other service-related tasks. This is a full-time position with hours of 7:00 am – 4:30 pm.

• Open and close work orders providing as much information as possible.
• Record, adjust and report mechanics time for work orders.
• Help cover phone calls for the Service Department.
• Try to resolve customer complaints.
• Schedule appointments.
• Assist with warranty repair paper flow.
• Consult with the parts department on special order parts and sublet repairs.
• Instruct the following shift’s service writer on any special instructions and appointments.
• Keep Service Manager informed of all customer complaints and technician problems.
• Perform other duties as assigned.

Qualifications:

• Strong customer service skills.
• General computer knowledge.
• Must pass pre-employment drug screen and background check.

Education:

• High school diploma or equivalent preferred.
• Combination of education, training, or experience that provides the required knowledge, skills, and abilities.

Benefits:

• Competitive salary and benefits package.
• Medical, Dental & Vision insurance.
• Eligibility for paid holidays at time of hire.
• PTO accrual begins on first day of employment.
• 401(k)
• 401 (k) match

Compensation based on education and experience.

GTG Peterbilt is an equal opportunity employer.