Job Title/Position: Demo Supervisor (Seasonal/Full-time)

Reports To: Outfitters Manager

Job Summary/Essential Functions:

The Demo Supervisor will be responsible for ensuring best-in-class member, guests, and prospect experience by providing personalized demo/rental services. Such as managing reservations, ensuring proper equipment is available and offering suggestions to ensure the correct equipment for the given conditions.

Job Duties:

• Provides personalized and professional demo/rental services for members and their guests including, but not limited to:

• Managing Easyrent Reservation system

• Fulfill all reservations with appropriate equipment.

• Track all rental/demo equipment

• Work with the tuning department to maintain the highest level of equipment maintenance.

• Assist Outfitters manager in all rental/demo purchasing.

• Demonstrate an exceptionally high level of customer service.

• Manage demo@wasatchpeaksranch.com email account.

• Maintain demo center in all aspects of cleanliness and organization.

• Build / continuously maintain an accurate inventory or rental equipment utilizing Easyrent software

• Manage and organize member/guest profile utilizing Easyrent.

• Maintain/calibrate Easyfit system.

• Assist Outfitters manager with all training and certifications for tuning and demo staff.

• Assist Outfitters manager in pricing and organization for all equipment sales based on the depreciation schedule.

• Maintain a strong working relationship with all adjacent departments

• Performs other duties or special projects as assigned or required.

• Attends team, department and company-wide meetings.
 

Certifications and Special Requirements:

• Binding certifications for all major binding manufacturers.

• Strong understanding/familiarity with EasyRent and Microsoft software

• Strong working knowledge of past and current industry trends and equipment.

Physical Demands and Work Environment:

• Constantly changing work environment (location, remote, sound, etc.)

• Strong organizational and administrative skills are needed to succeed.

• Ability to view, read, and interpret from various software, online and printed sources.

• Visually inspect work areas for cleanliness, club standards, and safety.

• Must be able to hear and react to emergency signals or communications.

• Learn and enhance current and future software implementations.

• Train subordinates on software and company programs.

• Sit, stand, socialize, walk, push, pull, lift, grasp, twist, turn, bend, and move for extended amounts of time to adapt to an ever-changing environment.

• Ability to supervise, empower, engage, and encourage a team.

• Lift up to 50lbs occasionally, 25lbs frequently, and 10lbs constantly.

Classification: seasonal, full-time, exempt

Education/Experience:

• High school diploma, GED equivalent or higher required. Bachelor’s degree preferred.

• A minimum of five years in ski resort, ski/board shop setting preferred.

• Minimum of three years’ experience in a supervisory position.

Position Expectations:

• Maintains neat and professional experience and always observes personal cleanliness rules.

• Self-motivated.

• Member and guest-service oriented.

• Acts professionally.

• Displays a positive attitude toward all (staff, members, guests).

• Courteous towards others.

• Demonstrates a willingness to help others.

• Always acts ethically.

• Works well in a team environment.

• Being creative and proactive.

• Must be aware and able to abide by safety practices.

• Reliable and predictable attendance.

• Wears a clean and presentable uniform.

• Ability to exercise good judgement under pressure.

• Can prioritize needs and effectively manage resources.

• Knowledgeable about and consistently follows policies and procedures as outlined in the employee handbook.

• Must be able to work holidays, weekends, and overtime as needed.

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